Job Summary
Drainage Technician – Primary focus on domestic and commercial sites, investigating wastewater works, resolving issues for customers, and providing exceptional customer service.
Responsibilities
* Attend sites, investigate & diagnose issues with drainage.
* Advise customers on solutions, including drain clearance, de‑scaling, root cutting, minor excavation, patch lining, and preventative maintenance.
* Operate high‑pressure water jetters, CCTV cameras, rods and other diagnostic equipment.
* Interpret drainage drawings and develop recommendations.
* Maintain professional appearance and support brand awareness.
* Collaborate with Regional Development Managers and colleagues to resolve performance or compliance issues.
Qualifications & Experience
* Minimum 1 year experience in the drainage sector.
* Knowledge of plumbing principles (preferred).
* Experience with drainage tankers (preferred).
* Valid full UK driving licence and flexibility to travel.
* CSCS card holder (preferred).
* High‑pressure water jetting (HPWJ) certification.
* Proficiency with mobile telephone, CRM, and standard office software.
* Excellent verbal and written communication skills.
* DBS check required upon onboarding.
* Ability to work on an on‑call rota providing a 24‑hour service.
Personality Traits
* Lead by example, hands‑on and proactive.
* Positive, can‑do attitude with strong problem‑solving skills.
* Organised, goal‑orientated and eager to learn.
* Independent, comfortable working outside.
* Customer‑centric mindset.
Compensation & Benefits
* Job Type: Full‑time.
* Pay: £28,000 – £30,000 per year plus bonus scheme.
* Company pension.
* Overtime and weekend availability.
* Work Location: On the road across the UK.
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