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Call Center Sales Agent - Travel Experience Designer, London
Location: London, United Kingdom
Contract type: Permanent contract
EU work permit required: Yes
Job Reference: 36f2ef146d00
Job Views: 13
Posted: 28.04.2025
Expiry Date: 12.06.2025
Job Description
Overview: This role is suitable for individuals who enjoy working in a fast-paced environment and are motivated by commission-based rewards. Club Med offers regular training sessions and FAM trips to familiarize staff with resorts. The position involves collaboration with various departments such as transport, customer relations, and trade. It may require weekend work (two Saturdays per month) and can be office-based or hybrid after an initial training period.
Responsibilities
1. Provide excellent customer service: Welcome clients warmly, build lasting relationships, support them proactively, and ensure follow-up and satisfaction.
2. Create tailor-made travel experiences: Understand client needs, design personalized trips, maintain knowledge of resorts and destinations, and liaise with travel agents via phone and email.
Candidate Profile
* Minimum education: A level or equivalent
* Experience in travel sales or consultancy; ski knowledge is a plus
* Fluent in English (spoken and written)
* Excellent communication and customer service skills
* Self-motivated, organized, and customer-oriented
* Strong argumentation, stress management skills
Compensation and Benefits
* Monthly commission (up to 30% of yearly salary)
* 25 days annual leave, increasing to 30 days with service
* Birthdays off
* Half-day off on Christmas Eve and New Year's Eve
* Three weeks of Club Med vacations annually (value up to £30k), plus one free guest stay
* Flexible work options: 2 days/week from home, 1 week remote every 3 months
* 40% of commute costs reimbursed
* Social events and team-building activities
* Opportunities for internal mobility and career development
Additional Information: The role is based in Wimbledon, London, and involves working with a dynamic team committed to excellent service and personalized travel experiences.
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