Salary: £33,000 - 47,000 per year Requirements:
* Experience with existing school finance software and key processes, such as a school bursar, business manager, or finance manager.
* Strong organization skills
* Good diagnostic / problem-solving skills
* Excellent communication skills both written and verbal
* Professional working attitude
* Good time management and priority handling
* Ability to work in a customer-facing environment
Responsibilities:
* Manage a variety of requests from customers, including queries and complex incidents, reported via telephone calls, emails, or online.
* Maintain a high degree of product expertise as the product evolves.
* Use your product expertise to investigate technical issues and escalate to higher support tiers if needed.
* Remain the owner of each issue or request raised, maintaining strong lines of communication with the customer to keep them updated.
* Provide exceptional customer service to ensure customers feel happy and satisfied and get the most from the product.
Technologies:
* Support
More:
We are a leading Finance and Management Information System (MIS) provider for schools and Multi-Academy Trusts (MATs). We offer flexible working arrangements and comprehensive ongoing training to all staff. There are clear routes for career progression and development; our software support agents often advance into training, consultation, software implementation, technical project management, or management positions within the company. This position focuses on customer support for school finance systems, evolving into more proactive, expert support over time.
last updated 1 week of 2026