The primary purpose of the Customer Relations Coordinator supports the Bush & Co enquiries team in maintaining and enhancing our relationships with our customers, focusing on new business development and providing support to our internal teams, associates and clients. This is an exciting role which provides support with the set up and management of new enquiry cases to assist with efficient customer service and administrative support.
WHAT YOU WILL BE DOING
* Liaise with existing and potential new customers in relation to their specific needs in terms of new enquiries, being able to gather relevant clinical and service data to ensure the correct Expert or Case Manager is identified and suggested.
* Responsible for the accurate set-up on our system of all new enquiry cases across Expert Witness and Case Management Services.
* Source suitable Experts and Case Managers and conduct accurate fee estimates for each enquiry.
* Performing follow up calls and chaser tasks to meet deadlines and enhance conversion.
* Liaising with Expert Witnesses, Case Managers and solicitors to assist with any queries throughout the pre-instruction stage.
* Maintaining the enquiries inbox to check for mail and action queries as necessary, whilst demonstrating excellent verbal and written communication when connecting with internal and external customers.
* Provide phone cover for other business teams and ensuring all calls are transferred within the allotted timeframe.
* Ensure all correspondence is saved to the correct case and is processed in a timely and efficient manner.
* Conduct accurate data cleansing tasks when necessary.
SKILLS AND EXPERIENCE REQUIRED
* Experience of customer service and administration experience.
* Able to utilise Microsoft applications and understand data usage.
* Efficient organisational and data management skills.
* Exceptional interpersonal and communication skills (verbal and written).
PERSONAL ATTRIBUTES
* Ability to multi-task, prioritise and work to deadlines.
* Reliable, hardworking and conscientious.
* Ability to work under pressure whilst being able to absorb and retain information.
* Curious to learn new things.
* Unified in working in a team environment.
* Driven to achieve, succeed and progress.
* Passionate about our customers, business and personal performance.
Apply now
Apply now
A career at Bush & Co gives you the opportunity to bring your skills and experience to the catastrophic injury sector, helping people following life changing injuries and supporting the legal and insurance industry to care for clients.
Working with Bush & Co you can expect to work with like minded people who challenge the status quo, care about what they do, learn from each other and never take their eyes off the end goal; we think that’s pretty special.
As a member of our team, you can expect to work in a rewarding, fun environment with a commitment to working hard, enjoying what you do and making a difference to people’s lives.
At Bush & Co, we believe that diversity drives success. We are proud of our inclusive workplace, where everyone feels valued, respected, and safe. We welcome applications from all walks of life and encourage you to bring your most authentic self to work.
We have regular communication events, yearly award ceremonies and we have achieved Gold standard for Investors in People and have been voted the 43rd Best Small Employer in the UK for 2022.
You can find out more about us at www.bushco.co.uk
VETTING CHECKS
Due to the nature of business, applicants for this role must be willing to undergo background vetting, including reference checks with previous employers, a criminal record check via the Disclosure and Barring Service, qualification verifications, and a review of any adverse financial records.
Hours
35 hours per week, Mon-Fri 9.00 am to 5.00 pm
In addition to a competitive salary, we offer: 23 days holiday + Bank Holidays, a contributory salary sacrifice pension, Health Cash Plan Scheme with Simplyhealth (Level 2 Cover), and Life Assurance at x3 salary. We also offer discretionary perks of a half-day off around your birthday, and up to an additional two days for our December office shutdown. We'll also reward you with more holiday, as your length of service grows!
Apply now
Share:
#J-18808-Ljbffr