Role: Service Technician
Focus: Support the delivery of on -time, on budget Installs, repairs and services
Who are we
Brass Monkey exists to help everyone experience the power of a cold water dip every day.We do it by being the crusader for our 'challenge creates change' philosophy, by guiding people to access, own or follow the practice of cold water immersion, in whatever way works for them.We have very clear and strong values that drive our business and need to resonate well with all members of our growing team.
Our shared beliefs:
* Bravery is the mother of invention: The fearless are merely without fear, people who act despite their fear are truly brave. Failure is feedback. Push on, don't worry about getting it wrong. Live curious. Be inventive and imaginative. The business was built on curiosity and let's face it, a crazy idea. If you can push on and push out of your comfort zone you could be the spark behind the next one.
* OK is not OK: Remarkable things only happen if you commit and give your everything. We don't cut corners, we don't do things by halves. Just think what 2% more might bring. No pain, no gain as they say. Set a standard. Keep your promises. Bring your A Game every day.
* Kindness is magic: Nothing good happens until other people feel good. Whether that's our families, our colleagues, our customers or our community. We will always strive to maintain our generosity of spirit by staying compact enough to care and focused on what and who matters most. Caring for people and doing the right thing in the right way deserves to be celebrated.
Still with us? Awesome, read on.
Job Role & Requirements
Working within our install and service team, we require a new team member that can support on the install and servicing of our high end ice baths to both residential and commercial settings. We are seeking a Service Technician who has the ability to cover a broad set of skills at a basic level. Due to demands of the service the successful candidate will be required to demonstrate a flexible approach to working hours due to demands of the service and may include some overnight stays.
Responsibilities
* The role would entail: a can do attitude who is willing to learn with us as we grow.
* A full uk driving licence for manual vehicles is essential for this role
* UK wide servicing of ice baths
* Empty water, clean steel tub, touch up paint, change water filters, vacuum vents, refill water.
* Fix basic issues with ice baths
* Demonstrate ice bath / app functionality to customers and explain their maintenance needs.
* Deliver and retrieve the Brass Monkey events baths and trailer to UK wide events.
* Ad-hock pickups or delivery when needed e.g. collecting materials from suppliers.
* Adhere to vehicle maintenance checks.
* Assist workshop when needed
* Assist with the installation of ice baths
* Assist with the installation of refrigeration, filtration and electronics typically in plant rooms or similar
* Completion of job reports
* Site-visits (surveys) to measure up and support in requirements for accurate quoting by the sales team
* Supporting in the workshop during intense build times
Your experience
* Basic Plumbing knowledge (ideal but not essential - training will be provided to the right candidate)
* Basic electrical knowledge (ideal but not essential - training will be provided to the right candidate)
* Experience with swimming pool, wet spa, hot tub products would be advantageous but not essential
* Able to use hand tools and power tools
* Great verbal and written communications
* Good IT skills (Gmail, excel/word)
* Passion to learn and grow, there's no experts in Brass Monkey, just curious learners
Attitude matters
* We're a 'can do' bunch, we share a common excitement to make a big old dent in the world
* Bring good weather with you, what we do is fun as much as it's fast paced with challenging deadlines at times
* Commerciality matters enormously, we work in wellbeing, and it's sales that keep the lights switched on
* Self-starting Swiss Army knives thrive here, it's as evident today as it was on day one, we're a team
Role Details
* Full time: Full time Mon- Fri 37.5 hours (need for flexibility in working hours to meet demands of the service)
* Location: HQ Thorpe Arch, the ability for UK/EU travel is required weekly
* Salary: £25,500 to £27,500 plus, dependant on experience
* Holidays: 25 days (plus bank holidays)
* Additional Benefits:
* Company pension scheme
* Christmas Closure
* Summer & Christmas Parties
* A detailed benefit summary will be included in our offer letter
Job Type: Full-time
Pay: From £25,500.00 per year
Benefits:
* Company pension
Experience:
* Electrical: 1 year (preferred)
* Plumbing: 1 year (preferred)
Work authorisation:
* United Kingdom (required)
Work Location: On the road