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Overview
We’re expanding our team and looking to hire customer-focused people to join our central Nottingham Office. Although you will be dealing with sales, we pride ourselves on sales through customer service, putting the customer at the heart of what we do. It’ll be your job to make sure they have a great experience and get details of the best insurance package that meets their needs.
Details
* No previous insurance experience necessary
* 35 hours a week, Monday to Friday, 9am-5pm
* Starting Salary: £22,000 - £25,000
How you’ll make an impact
During your first few weeks, you’ll be in our training academy where we’ll give you all the training you need to succeed in your new career! This includes insurance fundamentals, handling insurance policies, systems, and process training. We also offer a progression programme and fully funded professional insurance qualifications (CII).
In this role, you will help people with queries such as setting up home insurance policies, capturing information, and guiding customers through their needs.
Daily responsibilities include:
* Create insurance quotes and renewals over the phone, recommending the right cover and price for our customers
* Identify opportunities to upsell or cross-sell products based on customer needs
* Make and answer calls to gather information, provide updates, and address concerns
* Ensure customers leave satisfied with a positive impression of our products and services
* Balance multiple tasks using various systems in a supportive, friendly, and agile team environment
About You
All training will be provided, but ideally you will have:
* The ability to explain complex language simply, verbally and in writing
* Attention to detail for reviewing and assessing documentation
* Empathy and composure when dealing with customers
* Customer service skills to ensure positive experiences
* Computer literacy
* GCSEs or equivalent, including English and Maths
Compensation and Benefits
Along with a competitive salary, we offer a wide range of benefits, including:
* Minimum 25 days holiday plus bank holidays, with options to buy extra days
* Defined contribution pension scheme with Gallagher contributions
* Life insurance (4x salary, with top-up options)
* Income protection (up to 50% of income)
* Health cash plan or private medical insurance
* Additional benefits such as volunteering days, employee stock purchase plan, share incentive plan, critical illness cover, gym discounts, season ticket loans, shopping vouchers, family care, and more
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