Working Hours: Monday to Friday 08:00 am to 17:00 pm
Contract Type: Permanent, Full Time
Benefits: 25 days holiday plus bank holidays, access to Flexi Benefits Scheme (discounted shopping, retail, gym membership), Dental and Medical Cashback, Learning and Development opportunities, and more.
About EMCOR UK:
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to "create a better world at work". Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers' evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.
About the role
Role Overview:
To assist the Operations Manager in the operation of site contracts in line with divisional objectives and offer day-to-day client facilities management support.
What you'll do:
* Review and evaluate existing soft & hard services contracts, to provide KPI and SLA's
* Provide day-to-day hard & soft services contract management (cleaning, vending, catering, contract management, etc.)
* Produce accurate contract performance reports weekly, monthly, as requested
* Produce helpdesk related reports
* Communicate to client departments about completed and planned works
* Provide day-to-day FM operational support to the client
* Client liaison and complaint management
* Deal with subcontractor and supplier inquiries
* Comply with any additional ad-hoc instructions
* Assist with overseeing Planned Preventive Maintenance scheduling
* Operate as a member of the EMCOR team, leading and supporting all site-based services
* Ensure KPIs/SLAs are met and communicated to the team
* Plan and coordinate team briefings and Toolbox Talks
* Review staffing levels and labour costs, ensuring they remain within the budget
* Provide monthly operational reports including budget performance
* Encourage collaboration, knowledge sharing, and best practices across site(s)
* Meet regularly with the client to communicate key contract issues
* Deliver outputs against KPIs, aiming to improve performance
* Identify cost reduction opportunities from maintenance techniques
* Manage/assist in recruitment procedures, ensuring adherence to legislation
* Assist in the duties of the Operations Manager in their absence
* Perform other duties as required
Who you'll be:
* Technical Certificate or Diploma (advantageous)
* IOSHH or NEBOSH Qualified (advantageous)
* Experience producing & reviewing RAMS
* Experience managing complex high-value contracts with hard & soft services
* Experience using Word, Excel, CMMS, Helpdesk Packages
* Excellent interpersonal and customer relationship skills
* Strong communication skills, both oral and written
* Ability to handle complaints effectively
* Good planning and organisational skills
* Drive and determination to meet goals
* Reliable and resilient under pressure
* Understanding of operational needs and commercial implications
Additional benefits include 25 days holidays + Bank holidays, Holiday Buy Scheme, Industry-leading Maternity & Paternity Policies, Refer a Friend scheme, GEMS recognition scheme, Flex Benefits, Bike To Work Scheme, paid volunteering days, Medicash health plan, Employee Assistance Programme, and more.
At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.
We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.
Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.
Join us in building a better world at work.