Location: Guernsey, Haywards Heath, Home Office (Remote) or Manchester
Salary: £73,652 - £92,065, depending on experience
Department: Technology and Data
We’re 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. We were awarded Insurance Employer of the Year at the British Insurance Awards 2024, and our Glassdoor score is impressive!
We’re seeking a Digital Workspace Enablement Coach to enhance digital employee experience (DEX), improve digital dexterity, and drive application adoption and proficiency. You will provide technical coaching, implement, and refine in-application guidance to ensure effective adoption and optimization of digital tools, creating a seamless and productive Digital Employee Experience.
You will collaborate with business and IT teams to develop strategies for application adoption and prepare employees for new technologies. A key focus is leveraging Generative AI (Gen-AI) to optimise workflows, automate tasks, and enhance collaboration, thereby reducing digital friction and improving outcomes.
Flexible working is valued; you can work remotely or from our offices in Salford Quays, Manchester, Haywards Heath, West Sussex, or Guernsey, with occasional office visits.
Core skills required:
* Excellent verbal and written communication skills
* Strong time management and organisational abilities
* Passion for delivering exceptional coaching experiences
* Effective collaboration across functions, IT teams, and vendors
* Experience in process optimization and automation to improve services
* Ability to align digital workspace initiatives with business and technology strategies
* Data-driven approach to enhancing digital experiences and resolving pain points
* Proficiency in facilitating training sessions and workshops
* Stakeholder engagement and driving cultural change
Responsibilities include:
* Partnering with leadership to align digital workspace strategies with business goals
* Establishing a digital coaching framework for technology adoption
* Managing and championing digital workspace technologies
* Utilising Gen-AI to boost productivity and automate tasks
* Deploying AI analytics to identify and resolve digital friction
* Implementing AI-driven self-service IT support tools
* Delivering AI-enhanced coaching programs for tool adoption and upskilling
* Launching applications with comprehensive adoption strategies and guidance
* Promoting continuous learning in digital platforms
* Enhancing employee engagement with digital tools and collaboration
* Developing training materials and assessing digital needs
* Aligning adoption initiatives with business objectives
* Advocating for digital dexterity across teams
* Defining success metrics and iterating strategies
* Collaborating with HR and other teams to tailor adoption strategies
* Leading AI tool integration to automate tasks and improve productivity
* Evaluating and deploying Digital Experience Monitoring (DEM) tools
* Driving AI adoption for employee experience improvement
* Acting as deputy to the Digital Workspace Leadership Team as needed
* Travel may be required for hands-on training
Experience & knowledge:
* Extensive experience in digital employee experience or workspace technology enablement
* Proven coaching skills in technology adoption
* Strong knowledge of Microsoft Azure, Copilot, RPA, Office 365, and Gen-AI
* Experience with digital adoption platforms and success measurement
* Project management skills aligned with business needs
* Expertise in change management and digital transformation
* Experience with AI collaboration tools like Microsoft Copilot or OpenAI
* Ability to guide teams through digital change
* Quick learner of emerging technologies
* Effective cross-functional communication skills
* Passion for enhancing employee experience through technology
Skills:
* Strong communication, time management, and organisational skills
* Passion for coaching and digital enablement
* Ability to collaborate effectively and drive service improvements
* Data utilisation skills for experience optimisation
* Facilitation of training sessions and stakeholder engagement
Qualifications:
Certifications in Azure technologies are desirable, including:
* AI-102 – Designing & Implementing AI Solutions in Azure
* Experience with AI-powered Digital Experience Monitoring (DEM) tools
* Knowledge of the UK Insurance industry is a plus
Behaviours:
* Self-motivated, enthusiastic, organised, proactive
* Independent and team-oriented
* Flexible, positive attitude
* Driven to improve business outcomes
* Up-to-date with cloud, automation, and platform trends
If you’re ready for the challenge and want to join our vibrant team, we want to hear from you!
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