Customer Service Executive Reporting to: Regional Commercial Manager Position Overview: The Customer Service Executive will be responsible for growing the business in a designated/assigned geographical Region by maintaining a portfolio of Commercial, Industrial and Agricultural accounts whilst also driving fuel sales throughout our Domestic sector specifically working towards growth both in terms of market share and profitability Key Responsibilities: Manage and develop a commercial portfolio of Small and Medium Enterprise (SME) customers. Drive revenue, volume, and gross margin growth through the application of company business tools and guidelines, aligned with individual and regional budgets. Organically grow the profitability of the customer portfolio through effective price management, increasing share of wallet, and fostering customer loyalty via additional products and revenue streams. Achieve monthly targets and associated KPIs, including productivity metrics managed through telephony reporting, as set by the Regional Commercial Manager. Maintain the highest standards of customer excellence, adhering to customer complaint procedures when necessary. Upsell the full range of companies products and services-including energy procurement, lubricants, tanks, and fuel cards-to maximize revenue. Provide timely reports and information as required by the Regional Commercial Manager or General Manager. Fully utilize ...