2nd Line Wintel Support Engineer - Must have a valid DV Clearance
Join a team where your ideas, technical skills and collaboration will help shape the future of IT support. We're looking for a skilled 2nd Line Wintel Support Engineer who thrives in fast-paced environments and enjoys supporting high-profile users across critical infrastructure.
You'll be part of a dedicated team providing 2nd and 3rd line support across a broad Windows estate, with opportunities to grow your technical skills while contributing to a service that really makes a difference.
Key responsibilities:
* Provide 2nd Line support within a team of experienced infrastructure engineers
* Respond to incidents and service requests using ITSM toolsets
* Monitor and manage infrastructure using Event Management tooling (SolarWinds and SCOM)
* Escalate issues as needed while maintaining communication with stakeholders
* Support high-profile users, ensuring professionalism and efficiency at every touchpoint
* Collaborate closely with colleagues to troubleshoot and resolve technical issues
* Contribute to the maintenance and enhancement of Windows-based systems and environments
Essential skills and experience:
1. Hands-on experience using ITSM tooling in a live service environment
2. Stro...