Customer Experience & Insights Manager B&D Reside • £62,000–£72,000 • Hybrid (Barking / Home) Recruitment by Goodman Masson Goodman Masson is delighted to be partnering with Barking & Dagenham Reside, an ambitious and forward-thinking housing provider, as they continue to strengthen their commitment to delivering outstanding homes and truly resident-centric services. We’re now seeking a proactive and influential Customer Experience & Insights Manager—a newly shaped role offering the chance to build frameworks, processes, and impact from the ground up. About the Role This is a fantastic opportunity for someone passionate about customer experience, continuous improvement, and clear, engaging resident communications. Sitting at the heart of B&D Reside’s transformation journey, you will lead the Complaints Team, shape the organisation’s approach to feedback and insights, and develop compelling resident-facing communications in partnership with an external agency—with the long-term ambition of bringing communications fully in-house. You will also play a key role in the design and delivery of B&D Reside’s Customer Experience Strategy, ensuring that resident voice and insight informs every part of service design and delivery. If you thrive in an environment where you can set direction, influence culture, and make a tangible impact on residents’ lives, this newly creat...