Senior Case Worker, North Tyneside Safe Haven Enhancements paid for evenings, weekends and bank holidays Hours Monday - Sunday, between 2pm - 10pm We have a fantastic opportunity for Senior Case Workers to join our amazing new service which is launching in July 2025 in Wallsend. We are looking for resilient, compassionate individuals to work in our brand new Safe Haven. You will support people who are referred through agreed pathways and are deemed not in need of an urgent statutory response to deliver specialist non-clinical crisis support. You will work in partnership within the relevant community, and with relevant statutory, voluntary or community agencies to support individuals in distress. As a Senior Case Worker you will engage in supervision and training with an active commitment to personal development of self and the that of the wider team. About the role • Welcome individuals that come to the service, and liaise with statutory and non-statutory services to raise awareness of the service, it’s accessibility criteria and ensure the organisation meets commission targets. • Supervise caseworkers to ensure support to all service requirements and client allocation to support with the service provision. • Support the Team Lead/Manager in carrying out delegated administrative tasks in areas such as case audits, data collection, risk assessment, monitoring targets and petty cash to ensure smooth running of the service and monitor the effectiveness of the service. • Undertake personalised action planning, risk assessment and review with people who have long-term conditions to support mental health recovery and achieving goals. • Assist with the implementation and monitoring of all policies, including with checking and signing off individual and workplace risk assessment to ensure internal policies and processes are being followed. • Undertake any reasonable duties/responsibilities to meet the needs of the organisation. • When at the Safe Haven you will hold responsibility for the opening and closure of the premises, ensuring policies and procedures are followed correctly, and keys are handled responsibly. About you Significant experience of providing a regular and effective service Significant experience of working 1:1 with service users people with complex needs Significant experience of working within health, social care or VCSE systems Demonstrable experience of receiving supervision in a similar role Understanding of challenges and barriers in accessing services Understanding of issues surrounding homelessness, financial inclusion or substance misuse Understanding of recovery in the context of mental health What we offer in return We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits: 30 days annual leave plus bank holidays (rising to 32 days at 5 years’ service) pro-rata for part-time and the option to purchase or sell day Enhanced pension Wagestream - ability to release earnings, giving you instant access to your pay Smart Clinic Wellbeing Programme including Employee Assistant Programme, GP and priority physiotherapy access and shopping discounts with the opportunity to sign up for a Blue Light Card Enhanced life assurance scheme, payment being three times your annual salary Plus, many more great benefits on offer Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity. We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ; Black, Asian and minority ethnic; menopause and neurodivergent communities. In order to streamline our recruitment process, once we have received a sufficient number of applications, we reserve the right to expire vacancies, so please submit your application as soon as possible.