Customer Service Executive
Location: Cinderford
Position: Full time, Permanent
Salary: £26,000 - £28,000
Autograph Recruitment is working with an innovative, technical manufacturing business based in Cinderford. They pride themselves on their exceptional service, creating longstanding relationships with customers and suppliers.
As they grow, we are looking to recruit a highly organised and proactive Customer Service Executive for their team. This is a dynamic and varied role, combining customer interaction, order coordination, and problem-solving within a fast-paced manufacturing environment. This role will play a key part in ensuring excellent customer experience and smooth day-to-day running of the business.
Responsibilities of Customer Service Executive:
Act as the primary point of contact for customers, managing enquiries and providing timely updates
Process customer orders from initial quotation through to dispatch, ensuring accuracy at every stage
Coordinate closely with production, logistics, and procurement teams to ensure on-time delivery
Monitor order progress, proactively communicating any delays, changes, or issues to customers
Maintain and update internal systems with order details, invoices, delivery notes, and customer records
Handle and resolve customer queries, complaints, and after-sales support efficiently and professionally
Assist in continuous improvement of customer service processes
Build long-standing relationships with customers, ensuring a consistently high level of service
The Ideal Candidate:
Proven experience in a customer service role within a fast-paced environment
Confident liaising with internal departments such as production, warehousing, and logistics
Excellent organisational skills with the ability to manage multiple priorities and meet deadlines
Strong problem-solving skills with a proactive and solutions-focused approach
Ability to work effectively in a fast-paced environment with changing priorities
High level of attention to detail and accuracy in data entry and administration
Excellent communication skills, both written and verbal
Next Steps:
If this sounds like a great opportunity and you can demonstrate a proven track record in delivering the above, then please click Apply to upload your CV for consideration.
Alternatively, contact Katie Dawe on (phone number removed) or email (url removed)
Autograph Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
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