Summary
A part‑time (30 hours), permanent Scheme Support Officer role in an accommodation‑based support service in Tredegar, Blaenau Gwent. The position requires predominantly working night shifts.
Overview
Codi Group is a not‑for‑profit organisation and Wales’ largest provider of housing, care and support. We support nearly 17,000 individuals across Wales, helping people live well and reach their full potential.
About The Role
This role is part of an accommodation‑based support service, working alongside Scheme Support Officers, Lead Project Workers, Project Workers and an Accommodation Coordinator to provide 24/7 support. You will assist vulnerable individuals, families and couples in developing skills to prevent homelessness, improve financial capability, promote resettlement and achieve positive progression.
Your Duties
* Connecting with our 22 customers and their families.
* Providing considerate responses to incidents with the support of an on‑call manager.
* Capturing conversations and updating records.
* Providing a positive environment for customers to live in.
* Completing reasonable requests from the scheme’s manager and lead project workers.
* Liaising with emergency services and the duty team.
* Performing cleaning tasks and ensuring efficient room turnovers to maintain a high standard of service.
Skills and Experience Needed
* A passion for working with and enabling people to live as independently as possible.
* A strong initiative and the ability to work alone while also being a great team player.
* Ability to deal with conflicting and difficult situations.
Values
Our values are Compassionate, Authentic and Progressive.
FREDIE
Fairness, Respect, Equality, Diversity, Inclusion, Engagement.
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