Job Title: Electrical & Multi-Skilled Maintenance Operative
Department: Repairs & Maintenance
Reports to: Repairs Team Leader
Job Purpose
To ensure CBC achieves its business objectives by delivering high-quality electrical and general maintenance services in domestic properties. The role supports Repairs Team Leaders in maintaining top-quality performance, providing excellent customer service, and carrying out all work safely, efficiently, and in compliance with relevant legislation and standards.
Key Responsibilities
Technical & Maintenance Duties
* Carry out electrical repair, testing, maintenance, and installation work in line with IEE regulations, 18th Edition wiring rules, and building regulations.
* Undertake multi-trade repair work during peaks or shortfalls, as directed by team leaders.
* Ensure all repairs are completed to a high standard and within required timeframes.
* Inspect disrepair, assess options, and carry out remedial works appropriately.
* Maintain tools, equipment, and vehicles responsibly; report any damage or servicing needs.
* Deliver collected waste to designated locations and manage materials responsibly.
Customer & Community Focus
* Act as a professional, customer-facing representative when working in tenants’ homes.
* Explain repair work clearly to tenants and ensure safe, respectful access.
* Participate in tenant training, small repair demonstrations, and community engagement initiatives.
* Maintain awareness of safeguarding issues and report any concerns.
Compliance & Safety
* Adhere to health and safety legislation, safe working methods, and PPE requirements.
* Report accidents, hazardous occurrences, or unsafe conditions promptly.
* Ensure all electrical work meets statutory, regulatory, and compliance requirements.
Teamwork & Operational Support
* Support Repairs Team Leaders in achieving service delivery goals and partnership initiatives.
* Provide cover for team members as needed and assist colleagues with multi-person tasks.
* Complete timesheets, job records, and PDA/device entries accurately and on time.
* Liaise with other trades for efficient coordination of work activities.
Qualifications & Skills
* NVQ Level 3 (or equivalent) in Electrical Installation.
* City & Guilds 2391 (Inspection & Testing), 2382 (18th Edition Wiring), and 2377 (PAT).
* Health & Safety qualification relevant to construction/maintenance.
* Advanced City & Guilds or equivalent in relevant building trade.
* Strong customer service and communication skills.
* Ability to work safely, independently, and as part of a multi-skilled team.
Key Competencies
* Multi-trade flexibility and problem-solving.
* Commitment to high-quality workmanship.
* Professional, respectful, and customer-focused attitude.
* Awareness of safeguarding and tenant engagement.
* Responsible management of materials, tools, vehicles, and data.
Other Requirements
* Participation in out-of-hours call-outs as required.
* Attendance at relevant training, toolbox talks, and updates.
* Travel to various properties within the operational area.
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