Overview
Sales Operations Specialist role at VoCoVo
VoCoVo specialises in innovative communication solutions tailored for businesses, particularly within the retail sector. Our flagship products create a connected store experience, facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals.
With over 250,000 users across more than 10,000 locations in 21+ countries, and recognition as one of the top 100 best small-to-medium size businesses to work for, join us on our journey!
Role overview
The Sales Operations team aims to make buying from VoCoVo as easy as possible while driving best-in-class operational performance. As a Sales Operations Specialist you will help deliver our revenue growth target by ensuring perfect customer experiences and by optimising processes. You will own operational excellence for new business across the UK, US, and DACH markets, ensuring flawless customer order fulfilment, coordinating project delivery, and transforming operational insights into strategic process improvements. Ideally you will have quota-carrying sales experience, a love of process and process improvement, strong attention to detail, and the ability to work independently while collaborating strategically. You will work in line with our One Team principles, collaborating daily with colleagues in Sales, Finance, Project Management, and Warehouse operations.
Please note, This is a 12 month fixed term contract.
This role is hybrid, with a typical expectation of 2 days per week in the office. Time will be spent across both our Cheltenham and Shipton-under-Wychwood locations, though not necessarily at both each week. To apply for this position you must be based in the UK and have the legal right to work in the UK.
What we're looking for
* Proven experience in a quota-carrying sales role, with a strong understanding of sales targets and performance-driven environments.
* Hands-on experience with CRM systems (ideally HubSpot) and a solid understanding of WMS tools to support end-to-end order coordination across commercial operations.
* Ability to analyse financial and operational data using tools like Google Sheets to create insightful reports that inform business decisions and drive performance.
* A natural problem-solver with a continuous improvement mindset who can identify inefficiencies, implement scalable solutions, and demonstrate real-world impact.
* Experience coordinating cross-functional projects and timelines across regions; able to constructively challenge stakeholders to keep complex initiatives on track.
* Ability to work independently while knowing when to engage and align with senior leadership on key decisions.
* Strong cross-functional collaboration skills with a track record of building relationships across Sales, Finance, Ops and Delivery teams in multiple markets.
* Experience working across time zones and cultures to deliver operational consistency.
* High level of organisation, adaptability and calm under pressure; able to work at pace while maintaining quality and standards.
What you'll do
* Own end-to-end order processing for New Business: ensure accurate order creation, coordinate delivery with project managers, and drive towards timely processing targets and a 98.5% perfect order rate.
* Serve as primary operational contact for New Business sales reps: build trusted relationships across UK, US, and DACH markets; provide proactive support and remove operational friction that impacts deal progression.
* Coordinate project delivery and timeline management: work with project managers to meet customer requirements; maintain oversight through spreadsheets, Jira tickets, and delivery tracking systems.
* Manage invoicing and commercial data for New Business accounts: accurately generate and process invoices; handle financial data with precision and attention to detail.
* Identify and drive process improvement initiatives: analyse patterns to spot systematic problems; collaborate with Sales Operations leadership to implement scalable solutions.
* Support cross-functional alignment: work with sales, finance, and warehouse teams to resolve operational issues; ensure coordination across departments and regions.
* Monitor and report on key operational metrics: track order processing times, perfect order rates, and customer satisfaction indicators; identify trends and recommend improvements.
* Lead operational projects that improve sales effectiveness: take ownership of initiatives that measurably improve deal velocity, win rates, and rep productivity for New Business.
Base pay range
Salary range: £35,000 - £45,000 per year
Benefits
* 25 Days Holiday + Bank Holidays (increases with years of service)
* Option to buy or sell 5 days holiday each year
* Life Assurance - (4 times basic pay)
* Private Medical Insurance
* Employee Assistance Programmes (EAP)
* Cycle2Work Scheme
* Electric car green salary sacrifice scheme
* Enhanced Maternity & Paternity package
* Child Care Scheme
* Company organised events
* Pension (Royal London Group) 5% employer contribution matched
* Apple MacBook, Wireless Magic Mouse and Keyboard, monitor and headphones
Diversity and Inclusion
VoCoVo is dedicated to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive. We welcome applications from individuals of all backgrounds and experiences, creating an environment that champions equity, innovation, and collaboration.
We are committed to ensuring an inclusive recruitment process; please let us know if you need any reasonable adjustments at any stage.
Company Values
VoCoVo embraces values that shape our collaborative and innovative culture.
VOICE — Our values guide how we work together and serve customers:
* VALUED: Our colleagues, customers, and stakeholders are valued; treated with respect, empathy, honesty, and integrity
* ONE TEAM: Collaboration across the organization for VoCoVo’s happiness and success
* INNOVATION: Our products evolve to tackle retailers’ pain points
* CUSTOMER FOCUSED: Frictionless interactions and integral operations for customers
* EMPOWERED: Our people are empowered to do the right thing without red tape
Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Sales and Administrative
* Industries: Wireless Services, Retail, and Technology, Information and Media
If you feel this could be the right fit, apply now!
#J-18808-Ljbffr