Overview
Base pay range: Ready for the next step in management with the UK’s largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits, and an uncapped bonus scheme!
As an Assistant Manager, you’ll work alongside the Centre Manager to provide productive management and leadership, driving profitability, with firm focus on the customer journey. You will have had previous hands-on experience as a mechanic or management experience in a similar environment as you will be dividing your time between the workshop, working alongside the technicians, and assisting the Centre Manager with daily sales and customer service. If you have the desire to help drive business performance, passionate about customer experience, and are looking for a long-term career with excellent progression and training schemes, this could be the perfect opportunity.
Responsibilities
* Assist the Centre Manager with daily operations, sales and customer service to drive profitability and a strong customer journey.
* Split time between workshop floor with technicians and front-of-house activities to support the centre’s performance.
* Coach, train and develop colleagues in the moment to deliver high levels of customer satisfaction.
* Maintain compliance with Health & Safety standards and contribute to a safe, well-organised workshop.
* Utilise in-house systems and IT tools; bring a personal set of tools for use in a busy, well-equipped workshop.
* Support recruitment, training schemes and progression opportunities for team members.
What We’re Looking For (Qualifications)
* Proven ability to deliver high levels of customer satisfaction through effective management and leadership.
* Experience in coaching, training, and developing colleagues in the moment.
* Strong technical/mechanical knowledge, ideally Level 2 or Level 3 qualification in Light Vehicle Maintenance (or equivalent).
* Understanding of workshop operations, diagnostics, and vehicle maintenance processes.
* Full, valid driving licence.
* Excellent verbal and written communication skills; IT proficient with willingness to learn in-house systems.
* Strong organisational and time management skills.
Benefits
* 5 days a week (centre closed on Sundays).
* Maximum salary £34,000 per annum; average uncapped bonus of £7,100 per year (potential to earn more).
* 5.6 weeks’ annual leave; discounts on garage services, Halfords products, and a range of lifestyle benefits.
* Refer-a-friend scheme; Trade Price Bike purchase; Cycle to Work Scheme.
* Financial planning support via Wagestream; GP Access; Share Save scheme with 20% discount on shares.
* Pension scheme & Life Assurance; Health Cash Plan; progression opportunities including hybrid training and ATA & MOT Tester Qualifications.
About Halfords
We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us to be part of our success story in getting the nation safely back on the move.
Required and Employment Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Other
* Industry: Retail
Not sure you meet all the criteria? Apply anyway. We are committed to an inclusive workplace and are an equal opportunities employer, welcoming applications from all backgrounds and embracing diversity within our Halfords family.
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