Job Title: IT Technician Salary: Up to £35,000 (dependent on experience)
Contract: Full-time, permanent (37 hours per week, year-round)
Location: Torquay with visits to other sites in Devon
Start Date: ASAP
Overview We are working with a well-established, growing education organisation supporting multiple schools and thousands of users across the region. The organisation places a strong emphasis on innovation, professional development, and using technology to positively impact education.
An opportunity has arisen for an IT Support Engineer to join a collaborative IT team, delivering high-quality technical support and contributing to ongoing technology improvements across multiple sites.
Key Responsibilities Provide professional telephone, remote, and on-site IT support to staff and students
Act as an escalation point for complex or unresolved technical issues
Monitor, maintain, and troubleshoot core IT systems and services
Deliver user training on new and existing systems, working alongside internal stakeholders
Create and maintain clear technical documentation and accurate support records
Lead and contribute to IT projects, including planning and implementation
Visit sites without on-site technical support as part of a scheduled rota
Support the rollout of new technologies and contribute to continuous service improvement
Ensure a high standard of customer service and professionalism at all times
Essential Skills & Experience Proven experience in IT technical support with a strong customer service focus
Excellent communication skills, able to engage with users at all levels
Strong technical knowledge across the following areas:
Cybersecurity principles and best practice
Microsoft 365 (including Teams and SharePoint administration)
Windows 11 desktop and laptop support
Printer installation and troubleshooting (e.g. managed print solutions)
iOS and Android device support (including MDM troubleshooting)
Network troubleshooting (wired and wireless)
Managed software deployment and A/V technology
Well organised, self-motivated, and able to work independently or as part of a team
Physically able to move and install IT equipment when required
Minimum of five GCSEs (or equivalent) at Grade C/4 or above, including Maths, English, and IT or Science
Full UK driving licence and access to own vehicle (mileage reimbursed; business insurance provided)
Desirable Skills & Experience Experience using helpdesk or ticketing systems
Exposure to Microsoft Intune, JAMF, or other MDM platforms
Knowledge of advanced networking (VLANs, firewalls, VPNs, DNS)
Experience with virtualisation technologies (e.g. Hyper-V, VMware)
Relevant IT certifications (e.g. CompTIA, Microsoft, Cisco, ITIL)
Further academic or professional IT qualifications
Benefits Competitive salary with performance-related progression
Generous annual leave allowance plus bank holidays
Excellent employer pension contribution
Funded training and professional development opportunities
Supportive and collaborative working environment
Employee wellbeing and assistance programmes
Opportunity to make a meaningful impact through technology
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