Reactive Helpdesk Coordinator - City of London - Permanent position - £34,000 per annum City of London Facilities & Property Services Agency Appointment Are you a proactive problem-solverReactive Helpdesk Coordinator - City of London - Permanent position - £34,000 per annum City of London Facilities & Property Services Agency Appointment Are you a proactive problem-solver with a passion for delivering exceptional service Our client, a leading facilities services provider, is seeking a Reactive Helpdesk Coordinator to join their busy team in the City of London. The Role As a Reactive Helpdesk Coordinator, you’ll be the first point of contact for incoming maintenance requests and reactive works across a diverse property portfolio. You’ll ensure issues are logged, prioritised, and allocated efficiently, while keeping stakeholders updated and delivering excellent customer service at every step. Key Responsibilities:Respond to incoming calls and emails, logging jobs accurately on the CAFM systemCoordinate reactive maintenance works with engineers, contractors, and site teamsMonitor job progress, ensuring SLAs and KPIs are consistently metEscalate urgent issues promptly and communicate effectively with clients and suppliersProduce reports and update records to support smooth day-to-day operationsAbout YouPrevious experience in a helpdesk, service desk, or facilities coordination roleStrong organisational skills and the ability to manage multiple prioritiesExcellent communication and customer service skillsKnowledge of CAFM systems and facilities processes is desirableA proactive, solutions-focused approach to problem-solvingWhat’s on OfferCompetitive salary of £34,000 per annumOpportunity to work in a fast-paced environment within a reputable agency placementCity of London location with excellent transport linksA supportive team culture with room to grow your skillsInterestedApply online today or send your CV directly to Stacey at CBW Staffing Solutions to be considered for this exciting opportunity to join a professional and dynamic team in the heart of London.