Position
ECommerce Transformation Consultant
Location
London
Career Level
Consultant
Role Overview
We are seeking an experienced professional with expertise in transformation and ecommerce, focused on retail, consumer goods, hospitality, and travel. The role involves ecommerce, digital commerce transformation, sales effectiveness/enablement, go‑to‑market strategies, B2B/B2C direct‑to‑customer growth, channel strategy, lead management, and sales operating model design.
Key Responsibilities
Ecommerce & Thought Leadership
* Define and enable ecommerce sales and growth strategies to help clients achieve top‑line objectives, focusing on digital commerce, omnichannel strategies, and sales transformation.
* Understand client needs, develop tailored solutions, and deliver high‑impact projects to transform sales and ecommerce organizations.
* Build and sustain client relationships as a trusted advisor, helping them advance their ecommerce and sales capabilities.
* Manage and coach junior team members while growing your own expertise to maintain Accenture’s thought leadership in ecommerce and digital transformation.
* Create and develop eCommerce campaign briefs and execute end‑to‑end delivery, QA and go‑live.
Delivery Execution
* Design and execute large‑scale ecommerce transformation programmes, including current‑state assessments, target‑state design, and operating model transformations.
* Implement business changes that drive industry‑specific, functional, and digital operating model transformation, focusing on ecommerce platforms and solutions.
* Analyse and synthesize technology needs, selecting relevant tools and techniques to meet client requirements, including commerce platforms, CRM, CDP, loyalty programmes, and MarTech solutions.
* Manage implementation engagements from client buy‑in to planning, budgeting, deliverables, and risk assessment, engaging large delivery teams.
Sales & Origination
* Originate, qualify, and close new opportunities for Accenture, including ecommerce enablement, go‑to‑market strategies, direct‑to‑customer growth, and sales operating model design.
* Drive pipeline opportunities from initial idea to contract to implementation, leveraging Accenture’s capabilities across Song, Strategy & Consulting, Technology, and Operations.
* Manage performance and profitability of sold deals, identifying opportunities for extension, cross‑sell, or up‑sell.
Qualifications
Required Qualifications
* 3‑5 years of industry experience in retail, consumer goods, or travel, focused on ecommerce, sales, operations, product, or strategy roles, with ideally 2+ years in consulting.
* Understanding of ecommerce strategy, digital commerce platforms, omnichannel strategies, sales enablement, go‑to‑market strategies, direct‑to‑customer growth, lead management, and sales operating model design.
* Experience supporting strategic recommendations for critical experiences, products, or services, managing a P&L or business development pipeline, or providing enterprise‑level business or technology advisory to executives.
Preferred Qualifications
* Strong communication and interpersonal skills, including compelling storytelling for executive audiences and engaging diverse stakeholders.
* Proven client relationship development and management skills.
* Experience with commerce platforms, experience platforms, CRM, CDP, loyalty programmes, MarTech solutions, and/or sales transformation initiatives.
* Passion for helping clients solve ecommerce and customer experience challenges while supporting strategic transformations.
* Familiarity with front‑line sales and commerce organisations, ready to optimise and transform ecommerce and sales solutions.
* Energised by working in agile, fast‑paced environments and excelling in team collaboration.
Benefits
A thriving career with the chance to learn from passionate, talented colleagues and mentors. Exciting and varied client work with as much opportunity as you can handle, and a hugely sociable team to get to know.
Our total rewards include a competitive base salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits. Perks include up to 30 days of leave plus 3 extra volunteering days per year, family‑friendly and flexible working policies, generous parental leave offerings, an attractive pension plan, private healthcare insurance, mental wellbeing support, an employee assistance programme, and career development and counselling.
* Up to 30 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice.
* Family‑friendly and flexible working policies.
* A range of generous parental leave offerings.
* Attractive pension plan with financial wellbeing support and resources.
* Private healthcare insurance plan and mental wellbeing support.
* Employee Assistance Programme, career development and counselling.
Employees can expect some in‑person time for collaboration, learning and building relationships with clients, peers, leaders and communities.
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