About the role
As a Customer Assistant in one of our John Lewis shops, you'll ensure our difference is felt through outstanding customer service and first-class in-store experiences that outshine our competitors. Alongside great service, you'll maintain exceptional shop standards through displays, stock availability, and cleanliness. Knowing your customers enables you to provide the best service we're known for and build their loyalty with our brand for a lifetime.
Key Responsibilities
Working in our shops can be fast-paced and varied. On a day-to-day basis, you'll be responsible for:
1. Delivering engaging and inspirational customer service at every stage of the customer journey.
2. Using your product knowledge and sales training to drive sales and increase profits for the Partnership.
3. Putting the customer at the heart of everything you do, proactively acknowledging and understanding their needs and resolving queries.
4. Supporting the wider team across various tasks including till support, stock replenishment, price ticketing, and shop-keeping.
5. Identifying areas for improvement and implementing solutions.
6. Supporting accurate stock counts to help protect our profits.
Essential skills/experience you'll need
* Basic IT literacy.
* Strong communication skills.
Desirable skills/experience you may have
* Experience in a customer-facing role (training provided if not).
* Merchandising and product display experience.
About The Partnership
We're the largest employee-owned business in the UK, home to John Lewis and Waitrose. As Partners, we share ownership and responsibility, driven by our purpose to build a happier world. We innovate, adapt, and diversify while focusing on price, quality, and service. We foster an environment where everyone can be themselves, thrive, and grow, both individually and collectively.
As Partners, we make all the difference. And, we all own it.
Important points to note:
Some roles may require pre-employment vetting, including DBS checks. We encourage quick completion of any required documents to avoid delays. DBS checks are conducted by a registered third-party body, and financial probity checks may also be necessary.
We recommend applying promptly as vacancies may close early if filled.
We support flexible working arrangements to promote a good work-life balance, including flexible hours, job sharing, or shorter contracts. Discuss this further with the hiring manager during your interview.
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