Overview
To support the day-to-day operation of our charity shop at Four Lane Ends by providing excellent customer service, ensuring the smooth running of retail activities, and upholding the values of the charity. As a key holder, the Retail Assistant will be responsible for opening and closing the shop and may be required to work independently or as part of a team, including working with volunteers. This role directly supports the charity's mission by helping generate vital income through the sale of donated goods.
Key Responsibilities
Customer Service & Sales
* Greet and assist customers in a friendly and professional manner.
* Support customers with purchases and donations.
* Handle inquiries and resolve customer complaints to ensure a positive shopping experience.
* Process sales using the POS system, including handling cash and card payments accurately.
Store Operations
* Open and close the shop as a key holder, following all security procedures.
* Cash up at the end of the day and ensure secure storage of takings.
* Maintain general housekeeping standards, ensuring the shop floor is clean, tidy, and welcoming.
* Restock items on the shop floor and set up attractive displays to enhance product visibility.
Stock Management
* Check, tag, and price donated goods appropriately and restock shelves as needed.
* Support with sorting donations and ensure safe storage and handling of stock.
* Undertake significant amounts of manual handling, including lifting heavy bags and boxes.
Health & Safety
* Maintain a safe working environment by ensuring that walkways and storage areas are free from hazards.
* Comply with all health and safety policies and procedures.
Teamwork & Flexibility
* Work both independently (lone working) and collaboratively with other staff and volunteers.
* Be flexible and willing to cover staff absences due to sickness or holidays when required.
* Support volunteers with guidance and encouragement, helping to create a positive team environment.
Requirements
* Experience in a retail, customer service, or charity shop environment.
* Experience handling cash and card payments, including use of a POS system.
* Previous key holder or similar responsibility is desirable.
* Excellent customer service and communication skills.
* Ability to work independently and use initiative, particularly when lone working.
* Strong organisational skills, including stock handling and display setting.
* Good numerical skills for cash handling and reconciliation.
* Able to carry out manual handling tasks, including regular heavy lifting.
* Comfortable standing and moving around for extended periods.
* Reliable, trustworthy, and punctual.
* Friendly, approachable, and supportive—especially when working with volunteers.
* Flexible and willing to cover additional shifts, including weekends.
* Commitment to the values and mission of the charity.
* Understanding of and commitment to health and safety practices.
Desirable Experience
* Experience working in a charity retail environment.
* Supervising volunteers or leading small teams.
* Awareness of Gift Aid and how it applies in a retail setting.
* Basic understanding of visual merchandising.
Join our team as a Shop Assistant and contribute to creating an inviting shopping atmosphere while developing your skills in retail operations
Job Types: Full-time, Permanent
Pay: £23,810.00 per year
Work Location: In person