Overview
Our Leisure Receptionist gives the very first impression of our Village experience. So no pressure, but your greeting sets the standard for the service our members and guests will receive from then on in. Let's make it one to remember! With a friendly personality and a 'can do' attitude, you'll greet members and guests on arrival and be the first point of call by phone. You'll thrive on ensuring top notch customer service, ensuring our members have everything they need and that enquiries are dealt with effectively. You love a chat, and you understand what makes a great customer experience, so you'll get to know our members, and ensure they make the most of what Village life has to offer. On a day to day basis, expect to be meeting, greeting, taking bookings to introduce new people to the club, resolving queries and keeping our members happy. You're not a receptionist… you're a Creator of Happiness! Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality.
Responsibilities
* Greet members and guests on arrival and be the first point of contact by phone, delivering top notch customer service and ensuring enquiries are dealt with effectively.
* Meet, greet, take bookings to introduce new people to the club, resolving queries and keeping our members happy.
* Be a Creator of Happiness and help members make the most of Village life by understanding what makes a great customer experience.
What we need from you
* A natural ability to interact with all types of people, use the effective selling techniques and a belief in sales through service.
* A passion for leisure, fitness and customer service.
* An ability to understand the individual needs and wants of our members and tailor your service and communication around them.
* A drive to achieve and exceed targets.
* A team mentality, forming great relationships within leisure and other departments.
* Please note - All offers are subject to a successful DBS check in this role.
Benefits
* Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
* Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
* Friends and Family discounted stays from £49 including breakfast.
* 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
* 30% discount on and off shift in our Village Hotel Starbucks stores.
* Excellent training and development including our Rising Stars and Talent Academy programmes.
* A much more exciting way to train across several areas in the hotels, using our Mobile Gaming training platform.
* Discounts and cashback offers on many High Street Brands and Supermarkets.
* A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health.
* Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
* Financial wellbeing support and salary drawdown via Wagestream.
* Access to our Employee Assistance Programme, offering support and counselling.
* Flexible working hours.
* A fun, supportive and inclusive work environment with regular team events.
* Excellent Reward and Recognition Incentive schemes.
* Anniversary rewards for key milestones of service.
* Electric car salary sacrifice scheme.
* Have your birthday off guaranteed.
* Discounted Health Cash plan and Sick pay Insurance.
* A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
* Enhanced maternity and paternity benefits and pay.
* Company Pension scheme.
* Life Insurance.
* T&Cs apply based on your contract.
About Swansea
Swansea combines a modern city with stunning surroundings - think beautiful golden beaches and quaint villages. We think it ticks all the boxes for a short break, with a variety of things to do in the city itself and the surrounding area. Our Swansea hotel is in the perfect location on the bustling waterfront, and a short walk from the city centre. If you're bringing the car, you'll be pleased to hear that we're located just off the A483, with excellent transport links to the south of Wales, and the M4.
Company overview
Our Leisure Receptionist gives the very first impression of our Village experience. So no pressure, but your greeting sets the standard for the service our members and guests will receive from then on in. Let's make it one to remember!
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