About The Role
We’re looking for the very best talent to join us at this exciting time in our journey, as we continue to strengthen our market leader position by providing an even better customer experience. Would you like to be part of this? Please read on and find out more!
We now have an exciting role for a Customer Sites Co-ordinator to join the friendly team at Balfour Beatty.
In the role of Customer Sites Co-ordinator, your key responsibilities will include:
* Ensure delivery of consistent services to meet the Service Levels and fulfil obligations in the Agreement
* Communications internally and to Balfour Beatty
* Legislative and Balfour Beatty Policy compliance
* Act as a point of contact for Balfour Beatty Damage and Loss
* Management of Damage and Loss information and Database
* Customer relationship management
* Provide accurate and timely reporting
What can we offer you in return?
You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an industry-leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards, and a great company pension scheme.
About You
If you join the team, we’ll provide you with everything you need and ensure you are equipped for success. We’ll discuss your training and personal development needs and how you can further your career and support your future aspirations.
To succeed as a Customer Sites Co-ordinator, you will bring the following skills and behaviors:
* Proven experience in a Customer Service role, preferably handling inbound order/sales inquiries where you have used your skills and experience to successfully complete transactions and satisfy customers
* Experience in developing and utilizing product knowledge, eager to understand our product range and the wider Sunbelt business
* Exceptional communication skills including negotiating and influencing. You’ll have the ability to engage and build relationships with both internal and external customers
* Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures
* An effective team member with a highly supportive, collaborative approach
* A flexible and adaptable approach, enjoying a varied workday in a fast-paced operational environment where you’ll manage multiple tasks, deadlines, and targets whilst maintaining high standards of accuracy
* A commitment to continuous improvement, putting forward and acting on suggestions to improve processes and service levels
* A good level of computer literacy in MS Office packages. You’ll embrace learning new IT systems and enjoy making the most of technology in your job role
About Us
Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US, and Canada, as well as in Europe. We provide solutions across various sectors, including construction, industrial, energy, infrastructure, government, and events. Our teams make the impossible possible and the unthinkable doable, turning what if into what is.
Our people are at the heart of our values and are our greatest asset. We rely on you to look after our customers, and in return, we take good care of you. We value diversity and are committed to creating an inclusive environment, providing equality of opportunity, and fostering a culture of fairness and respect.
Your health, safety, and wellbeing are very important to us. We support initiatives such as our mental health awareness campaign and first-aider program. You’ll also have access to a 24/7 employee assistance helpline, counseling services, and financial wellbeing support.
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