DHL, an award-winning, leading supply chain business is seeking a Regional IT Manager, to join our IT team. Accountable for running IT services on multiple sites within the Manufacturing Logistics (ML) Business Unit. The ML IT operation is highly complex, of a large scale and with high customer demands. The role will require coordination of IT service provision and leadership of multiple teams in a multi-customer environment. You will be required to complete on-going vendor management of existing solutions, ensuring uptime is maximised and dealing with issues and incidents in line with ITSM processes. Along with this, you will explore further areas of improvement, and implement new systems/solutions to meet the business needs of today and the future. As part of the IT and Operations leadership teams you will also direct the IT agenda and run the site-based IT operations. You will be involved in the business development lifecycle with new and existing customers, ensuring IT inputs into tender responses/presentations and ultimately the delivery of the new business opportunities. IT is the nerve system of Supply Chain - we connect different parts of our organisation with each other and to customers, translating business needs into solutions across the globe. Our IT professionals play a vital role as strategic partners, capable of enacting value-adding change through standardisation, differentiation, and innovation. WHAT DOES THE ROLE ENTAIL? As part of your normal duties, whilst maintaining excellent health and safety practices, you will be responsible for: Build vendor relationships and implement the chosen IT systems across the sites, whilst sunsetting legacy software. Involved in and leading continuous improvement activities. IT Supplier Management. IT Product Management. Adherence to Information Security policy and standards. IT Implementation - direct and own solution design and delivery of IT solutions, services, and processes. IT Service Management - delivery and maintenance of ITSM processes in operations and to lead service performance to defined standards and SLAs. IT Change Management - run all aspects of change and release management, using required predefined tools and processes, for IT systems. IT Business Development - support business development activity for all new opportunities or accounts and renewals within area of responsibility. IT Value Creation - create a culture to support IT commercialisation. Management of the IT Budget - own the IT budget creation, management and communicates and works with the financial controllers to identify opportunities. IT Cost management - to be aware of and manage IT cost base and drivers within area of responsibility, and to maintain regular monitoring and reviews to ensure transparency, effective control and to act as appropriate. Internal Customer Relationships - manage and co-ordinate relationships and communication with business stakeholders. WHAT DO WE NEED FROM YOU? It is critical that you have experience in the logistics industry (preferably finished vehicle logistics) and have in-depth demonstrable IT experience including people management experience. Experience of in-depth internal stakeholder and external customer management. Previous experience of business development. Display resilience in difficult situations with challenging customers. Continuous improvement mindset. Change, Project, and Implementation Management. Understanding of IT Service Management and priority escalations. Budget overview with experience of financial/commercial awareness including negotiating and influencing. Able to manage a team effectively and display leadership and coaching skills. Experience of product and supplier management. Excellent Communication (written and verbal). Planning and Organisation. Ability to be hands on in a fast-paced environment, support operational needs at short notice and when covering colleague annual leave. Experience/understanding of PowerBI and Office365 applications (including Access and PowerAutomate). WHY CHOOSE US? As well as competitive pay rates, you will be entitled to an award-winning range of benefits including: Access to our Private Medical Insurance through AXA Health Use of a company car (or car allowance), with choice from a variety of manufacturers including hybrid and electric vehicle options Free confidential 24/7 GP Service Hundreds of discounts (including Retail, Childcare Gym) Affordable loans & Enhanced Pension Scheme 24/7 employee support service for you ( family) with access to free counselling and much more OUR APPROACH TO DIVERSITY & INCLUSION We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our Global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity BE AN ESSENTIAL PART OF EVERYDAY LIFE DHL is the global leader in Supply Chain management, and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers. UKIDSCWellBeing