IT Helpdesk Analyst (1st & 2nd Line Support) - West Yorkshire
Are you a skilled IT professional with a passion for problem-solving and a customer-focused mindset? My client, a global organisation at the forefront of innovation in their industry, is seeking an IT Helpdesk Analyst to join their dynamic support team. You’ll play a vital role in providing technical support across Europe, the USA, and Asia as part of a “follow-the-sun” 24/7 model.
This role is ideal for someone with at least 2 years' experience in 1st and 2nd line support who thrives in fast-paced environments and enjoys working both independently and collaboratively.
Key Responsibilities
* Deliver professional support via email, phone, and service desk portal to remote and on-site users
* Log and manage incidents through to resolution using an ITSM tool
* Monitor systems and respond proactively to alerts
* Manage IT assets and user access to internal and third-party systems
* Support and maintain hardware/software systems and resolve technical issues
Requirements
* 2+ years' experience in a Service Desk/Desktop Support role
* Strong communication and troubleshooting skills
* Familiarity with ITSM tools (e.g., Freshservice) and ITIL processes
* Solid knowledge of Windows desktop/server environments, Active Directory, and basic networking
* Experience with business systems like SAP B1, Salesforce, and endpoint management tools like InTune
* Exposure to O365 or Google Workspace
Benefits
* Competitive salary based on experience
* Pension and private healthcare (single cover)
* Employee rewards platform with discounts across major retailers
* Ongoing training and professional development
If you're ready to grow your IT career in a collaborative and supportive global environment, we’d love to hear from you.
Apply now to join a team that’s making a real impact through technology.
IT Helpdesk Analyst (1st & 2nd Line Support) #J-18808-Ljbffr