Service Advisor We are currently recruiting for a number of Service Advisors to join our Dungannon M1 team. At Donnelly Group, every role plays a vital part in delivering an exceptional customer experience, and this position is no exception. As a Service Advisor, you will be at the heart of our aftersales operation, acting as the key link between our customers and skilled technicians, ensuring every customer journey is handled with professionalism, care, and efficiency. You will benefit from comprehensive internal training alongside external manufacturer-led training, with clear opportunities for career development and progression. This is an excellent opportunity to join a customer-focused business and put your career in motion with a leading automotive group. About the role Responsibilities Acting as the first point of contact for customers, providing a friendly and professional service. Managing service and repair bookings, keeping customers informed at every stage. Coordinating with the workshop and parts teams to ensure smooth operations. Advising customers on service and maintenance plans. The role involves proactively promoting service offers, following up with customers, and encouraging repeat Aftersales business through a consistently professional approach. Delivering exceptional customer satisfaction through clear communication and attention to detail. The role will involve face to face and over the phone interactions with customers and colleagues. What We're Looking For Previous two years experience in a customer facing, or administrative role. A customer service champion with excellent communication skills. Strong organisational abilities and attention to detail. A team player who thrives in a busy, fast-paced environment. What We Offer Market-leading salary plus performance-related bonus 30 days annual leave Pension provision Life insurance cover Healthcare benefits: Kingsbridge Hospital Diamond Club membership, Healthshield cashback & perks, access to discounted private healthcare scheme Cycle to Work Scheme Long Service Awards Enhanced maternity & paternity leave Job security, work-life balance, and clear career progression opportunities Additional Information This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable tasks as directed by the line manager. Donnelly Group reserves the right to expand the short-listing criteria to facilitate the recruitment process. Equal Opportunities Donnelly Group is proud to be an equal opportunities employer. We value diversity and inclusion across our workforce. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Apply button below to Login/Register.