Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
Job Description
Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard‑earned money with the world’s first platform to offer true multi‑currency banking. Your mission is to uplift our process management capabilities and work with the area leads to determine what good looks like. This role will be instrumental in transforming our current operational landscape into a more efficient, robust, and scalable system, ensuring compliance with evolving regulatory requirements and enhancing our ability to detect and prevent financial crime. You will leverage expertise in Process Management methodologies, process automation, and change management to drive significant improvements across the organisation.
Your Mission
- Global Process Mapping and Optimisation: conduct a comprehensive analysis of existing "as-is" Operational Processes at Wise. Design and develop optimized "to-be" processes, focusing on a streamlined, standardised, globally consistent approach.
- Cross‑Functional Leadership: look at the processes from controls, compliance and efficiency angles and work with experts from those areas to drive improvements.
- Strategic Impact: work with product and engineering teams to ensure alignment on the biggest opportunities and prioritise them.
- Data‑Driven Success: define success metrics for your processes and evaluate progress using qualitative and quantitative methods to demonstrate impact.
- Operational Control Mapping and Assurance: map all existing operational Level 1 controls into the new process design, ensuring full coverage and alignment with regulatory expectations. Develop and implement a robust process for evidencing the effective operation of these controls, including KPIs, monitoring mechanisms and clear documentation for audit and regulatory scrutiny.
Qualifications
- Extensive experience: 6+ years in process management or building products at scale, with deep understanding of organisational complexity.
- Proven methodologies: track record of mapping complex processes across large organisations, creating high‑quality practical process maps, decomposing sub‑processes, mapping dependencies and identifying critical paths.
- Eye for detail: keen eye for detail, leaving no stone unturned.
- Data‑Driven: highly data‑driven, able to gather, interpret data, identify opportunities, measure impact and tell compelling stories that inspire action.
- Problem Solver: strong decision‑making skills, overcoming complex challenges, questioning status‑quo, bringing fresh ideas and formulating actionable plans.
- Autonomous Operator: resolve challenges, make impactful decisions and act autonomously to drive projects forward.
- Experience in fintech or financial institutions.
This Role Will Give You The Opportunity To
- Choose your path to impact: work autonomously, create your own vision and make independent decisions.
- Gain unique exposure: experience the full breadth and depth of product and operational world from customer service and fincrime to regional expansion and new product launches.
- Be part of the mission: play a key role in making money without borders the new normal.
We are proud to have a truly international team and celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
