Retail Elite Security Officer – Devon & Cornwall, Payrate £16, Full UK Driving licence required. Mitie is looking for an officer to join the Total Security Management Team.
Responsibilities
* Protect customers and colleagues from physical and verbal abuse by maintaining a reassuring and professional security presence.
* Provide a highly visible presence that is easily identified by both customers and colleagues while delivering exceptional customer service.
* Proactively deter and prevent anti‑social behaviour, theft and criminal activity.
* Liaise with store management, police and other external agencies when required.
* Utilise conflict resolution skills to diffuse difficult situations that may arise within the workplace.
* Identify and rectify any situations that endanger the health, safety and well‑being of colleagues, customers and fellow officers in line with company policies.
Qualifications & Requirements
* Team player with an enthusiastic attitude.
* Ability to work independently and on initiative.
* Retail security experience.
* Flexible approach to work to suit business needs, with ability to work with different teams.
* Excellent written and verbal communication skills.
* Capable of using technology.
* Ability to identify conflict triggers and excellent mediation skills.
* Conduct oneself to high ethical standards.
* Conflict resolution trained.
* Frontline Door Supervision or Security Guarding Licence essential; CCTV Licence would be beneficial.
* Proficient in using BWCCTV during confrontational situations.
* Full UK driving licence.
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