Hours: Full Time, Permanent Lead the future of pest control excellence with us. As a Service Manager with us, you will lead from the front, ensuring high standards across training, compliance, technical performance, and customer satisfaction. You’ll play a key role in shaping our service delivery, supporting technicians, mentoring new starters, and driving operational and commercial excellence. We are seeking a highly motivated and operationally experienced Service Manager to lead our dedicated service team. In this critical leadership role, you’ll be responsible for overseeing a network of 5 Team Leaders and 40 Service Technicians ensuring the effective and efficient delivery of pest control services across a high-performing division. What You’ll Be Doing * Provide strategic direction and daily leadership to a large, diverse team of Team Leaders. * Drive exceptional service delivery performance across all KPIs, including SOS response times, contract fulfilment, and customer satisfaction. * Manage service escalations, quality audits, technician performance, and regional patch planning. * Collaborate closely with cross-functional departments including administration, stock control, training, and sales. * Lead recruitment, training, probation, and performance processes for new and existing staff. * Maintain control of materials, stock, and supplier management for the division. * Champ...