Overview
Business Solutions Manager – London based
Location: London, United Kingdom (with occasional travel to another UK site). Office-based – 5 days per week. 40 hours per week.
Purpose of the Role
The Business Solutions Manager will design, develop, and implement a new Business Solution system across the network. They will be data-driven and creative, mapping company processes across multiple departments (buying, data, sales, field management, finance, etc.) to ensure correct development and integration. They will oversee implementation, promotion, education, and training, and lead the vision and strategy for the Business Solution to drive acquisition, engagement, retention, and loyalty.
Key Responsibilities
* Support departments, customers, and internal processes through effective use of the Business Solution.
* Act as a hands-on technical lead capable of making complex configuration changes.
* Manage analysis, configuration, testing, and implementation.
* Oversee development of the Business Solution and related systems.
* Follow structured methodologies for mapping current processes, gathering requirements, and producing technical specifications.
* Maintain all required documentation, including process maps and specifications.
* Assess opportunities and risks, proposing mitigation options.
* Collaborate across all levels of the business to understand needs.
* Work with developers and business partners for enhancements and upgrades.
* Own the Business Solution, maintaining data quality and engagement insights.
* Manage updates, releases, and future enhancements.
* Identify continuous improvement opportunities.
* Provide user training and ensure adherence to procedures.
* Work with internal teams to enhance data insights and reporting.
* Use analytics to refine concepts and deliverables.
* Carry out other reasonable duties as required.
Experience / Skills / Knowledge
Experience:
* Ability to simplify complex systems and communicate findings effectively.
* Inquisitive and thorough approach to understanding existing systems and processes.
* Strong stakeholder engagement and collaboration skills.
* Proven experience implementing and developing Business Solutions for data management.
* Ability to manage and prioritise multiple concurrent projects.
* Demonstrated success turning data insights into actionable recommendations.
Skills / Knowledge:
* Understanding of customer segmentation, list management, deliverability, compliance, and GDPR.
* Experience delivering Business Solutions for B2B and B2C services.
* Strong interpersonal and communication skills.
* Comfortable working in a fast-paced, results-oriented environment.
Behaviours
* Hard-working
* Detail-oriented
* Motivated
Venquis is acting as an Employment Agency in relation to this vacancy.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* General Business, Information Technology, and Management
Industries
* Professional Services
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