Position: Head of HR Operations
Location: Swindon, UK
Duration: 5 Months
Context
We are on an exciting transformation journey to become a financially sustainable, digitally enabled, and prevention-focused organisation by 2028. At the heart of this change is
HR Operations
, ensuring efficient, high-quality, and customer-focused HR services that support our workforce ambitions.
We are seeking an
Interim Head of HR Operations
to provide immediate leadership, operational stability, and drive excellence across HR Operations. This role will lead the HR Team Leader and their team, introduce robust service standards, implement performance reporting, and deliver key improvements aligned with our transformation and audit recommendations. You will also explore
technological enhancements, including AI
, to improve efficiency and stakeholder confidence in HR services.
What you'll do:
* Lead, develop, and inspire the HR Operations team to deliver consistent, professional, and timely HR services.
* Establish KPIs, SLAs, and a clear HR Operations service offer.
* Strengthen HR data integrity, reporting, and analytics to inform operational and strategic decisions.
* Deliver transformation initiatives, embed process improvements, and explore AI/digital solutions.
* Engage stakeholders, build trust, and ensure HR Operations meets organisational expectations.
What we're looking for:
* Proven leadership experience in HR Operations or Shared Services, preferably in local government or complex public sector organisations.
* Strong track record of improving team performance, embedding service standards, and delivering HR transformation.
* Experience in workforce planning, capacity analysis, and leveraging technology to enhance efficiency.
* Skilled in HR data management, reporting, and analytics.
* Exceptional stakeholder management, communication, and engagement skills.
* Understanding of audit/compliance requirements and emerging digital solutions in HR.
Be part of a transformational journey and help us create an HR Operations function that's
efficient, trusted, and future-ready
.