Due to growth my client, a highly regarded and well established financial services firm, currently seek an experienced Complaints Handler to act as a first point of contact for potential complaints. Working across a range of financial products duties will involve: * Acknowledging receipt of customer complaints * Conducting thorough investigations and liaising with a range of stakeholders to ensure all relevant information is gathered * Ensuring complaints are dealt with in accordance with FCA DISP regulations * Liaising with policy holders and keeping them informed of how their complaint in progressing * Liaison with the Financial Ombudsmen Service * Providing insight / ideas to colleagues as to process and procedural improvement * Ensuring complaints are expedited as effectively and efficiently as possible Applicants must possess prior complaints experience from the financial services sector along with a strong understanding of regulatory requirements. You will possess excellent communication skills and the ability to work under pressure whilst managing clients with empathy and understanding. This is a great opportunity to make your mark in a new position supporting the wider claims team and offers a great working environment and potential for long term development