Bayswater is a vibrant network of global educational centres dedicated, for over 75 years, to educating and inspiring people through life-changing learning experiences. At the end of 2024, Bayswater acquired Leeds English Language School – the city’s first established language school – and we are now in an exciting period of transition. With a move to a brand-new city-centre site underway, this is a unique moment to join Bayswater Leeds and help shape the next chapter of our journey. We are looking for a Student Services Manager to lead our student experience and welfare provision. This role sits at the heart of the school, ensuring that every student feels welcomed, supported, and inspired from their first enquiry to their final day. The ideal candidate will be a confident and caring leader, passionate about customer service, with energy and creativity to bring student life to Leeds. We welcome applications from candidates seeking either full-time or part-time roles. Key Responsibilities Student Welfare & Care Lead on the welfare, safety, and care of students at all times, ensuring policies are clear and consistently applied. Provide extra support and safeguarding for under-18s, upholding Bayswater’s duty of care. Act as the first point of contact for students needing assistance, offering support with empathy and discretion. Student Experience Lead engaging pre-arrival sessions, student inductions, and satisfaction surveys. Design and deliver a vibrant social programme including guest lectures, social events, and cultural visits. Attend activities, gather student feedback, and capture content for social media. Operations & Customer Service Oversee day-to-day student services operations, from enrolments and bookings to accommodation placements. Ensure efficient systems and processes that contribute to an outstanding client and student experience. Manage reception duties, including welcoming visitors, handling enquiries, and maintaining a professional front-of-house. Support the sales journey through walk-in enquiries and course bookings. Collaboration & Leadership Work closely with Sales, Marketing, Admissions, Finance, and Academic colleagues to ensure smooth service delivery. Support agents visiting the school, showcasing Bayswater Leeds with professionalism and enthusiasm. Lead staff confidently through organisational change, ensuring the team stays motivated and aligned. Facilities & Compliance Ensure the school environment is safe, welcoming, and compliant at all times. Open and close the building securely, ensuring everything is ready for students each day. Maintain governance, compliance, and safeguarding standards. Groups & Summer Coordinate and deliver summer and group programmes, ensuring smooth operations and outstanding experiences. Oversee accommodation, activities, and student services for groups. Work closely with colleagues to ensure these programmes meet both quality and commercial goals. Knowledge, Skills & Experience Safeguarding qualification (desirable) Experience working with international students or in a student services/admissions role (desirable) Strong organisational and problem-solving skills Outstanding written and verbal communication skills Ability to lead staff through change with positivity and resilience Flexible, solutions-focused, and highly collaborative A passion for delivering a “time of their lives” experience to every student Legal Requirements Eligibility to live and work in the UK. Enhanced DBS Disclosure (safeguarding requirement). Commitment to completing safeguarding training at the start of employment Why Join Us? This is an exciting opportunity to make a real impact during a defining moment for Bayswater Leeds. You’ll be joining a global organisation with a proud local legacy, guiding students through unforgettable experiences while helping us establish a new home in the heart of the city. Together, we are not just managing services – we’re creating memories, building confidence, and empowering people to shape their future. Bayswater is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Bayswater is committed to safeguarding and promoting the welfare of children. As part of our Safer Recruitment Policy you will be asked to explain any gaps in your work and education history. You will also be required to undergo a DBS Enhanced Disclosure check and provide the contact details of at least 2 referees, who will be asked specifically if they have any concerns about your suitability to work with people under 18. Evidence of eligibility to work in the UK must be provided at interview stage. We are committed to ensuring that your data is secure with us. For more information, you can read our Privacy Policy.