Job Title
Customer Service Consultant
Contract Type
12 Month Fixed Term Contract
Function
Branch Banking
Location
Falkirk
Hours
Full Time; flexible between 8am and 8pm Monday to Saturday on a rotational basis.
Salary
£26,923 (£24,700 base plus cash allowance of £2,223). Includes excellent benefits.
How You’ll Make a Difference
As a Money Confidence Expert you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice so that everyday banking is easy and convenient. Through face‑to‑face interactions, telephone and video banking you’ll build and deepen customer relationships by getting to know them and their unique needs. You’ll be responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering financial support that might even change their lives, you build great relationships, adding a personal touch and making them feel that TSB is the only bank for them.
What You’ll Bring
* Excellent interpersonal skills and the ability to provide exceptional customer service in person, via video calls, and over the phone.
* Flair for understanding what customers need and how best to support them with their current and future goals.
* Strong problem‑solving skills to help answer questions and sort out problems.
* Team player with a collaborative approach to improve overall customer satisfaction.
* Digital literacy: develop a comprehensive set of skills and knowledge to educate and assist customers to digitally self‑serve using their own device or branch tablets with our online banking and mobile app.
Location Requirements
* Candidates must be able to commute to other branch locations. A journey from home to work of up to 1¼ hours or approximately 25 miles is considered reasonable.
What We Offer In Return
* Base salary of £24,700 from day one.
* Extra 9% of salary (£2,223) either as cash or for flexible benefits such as dental plan, Cycle2Work, extra holidays.
* Variable Pay Award (5% / £1,235 on target) based on company performance.
* Company pension: TSB contributions up to 13%.
* 25 days holiday plus bank holidays.
* Private health care.
Inclusion Matters at TSB
We want everyone to feel at home—whatever their background. Diverse teams help us deliver Money Confidence, for everyone, every day.
We Encourage Applications from All Candidates
Not sure you meet every requirement? If you tick some boxes and bring curiosity and openness, we’d love to hear from you. TSB is a Disability Confident Leader; if you meet the minimum criteria we’ll ensure you’re considered. Please also let us know what adjustments you’d benefit from throughout our process.
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