Job Description
Field based EUD Engineer – Public Sector
📍 Oxfordshire
💼 6-Month Contract
💷 £250/day (Inside IR35)
A large and well-established public sector organisation is seeking a proactive and customer-focused End User Device (EUD) Engineer to join their ICT team on an initial 6-month contract.
As an EUD Engineer, you will be instrumental in ensuring seamless support for end users, maintaining high-quality service standards, and helping to reduce service disruptions across the organisation. This is a hands-on role requiring a strong technical background in end user device support and a keen attention to service delivery.
Key Responsibilities:
* Deliver excellent customer support and respond effectively to incidents, service requests, and problems.
* Troubleshoot Windows 10 devices, smartphones, laptops, and desktops.
* Collaborate with internal teams and third-party suppliers to maintain service quality.
* Contribute to asset management and governance processes.
* Support IT moves, events, and projects across multiple locations.
* Identify trends, suggest improvements, and help update knowledge base content.
Requirements:
1. Proven experience in ICT operational delivery.
2. Strong support experience with Window...