Are you an experienced contact centre team leader looking to take the next step in your career? We’re recruiting for a fast-paced, customer-focused business in Hertfordshire, seeking a Contact Centre Team Manager to lead a team of advisors, improve service performance, and support wider business goals. Leading, coaching, and developing a team of contact centre agents to deliver excellent service across voice, email, and chat Monitoring KPIs, identifying trends, and implementing performance improvements Acting as a point of escalation and resolving customer complaints effectively Supporting workforce planning, rota management, and real-time performance adjustments Collaborating with the wider operations, training, and quality teams to ensure a consistent and compliant service What we’re looking for: Proven experience in a contact centre leadership role (Team Leader, Supervisor, or Manager) Strong people management and coaching skills Excellent communication and problem-solving ability Experience with contact centre systems and performance metrics Positive, proactive approach to motivating and managing teams What’s on offer: A competitive salary of £35,000 – £40,000 Annual bonus scheme 25 days holiday bank holidays Opportunities for progression and professional development A supportive and inclusive team culture