Experienced Home Claims Handler
Hours: 37.5 hours on a rotational shift pattern including 2 in 4 weekends
Salary: Competitive
Contract: Hybrid - Bexhill/Leicester
Start Date: 4th of August 2025
Role Purpose
Reporting to our Home Claims Leader, the Experienced Home Claims Handler will manage home claims within their authority limit. This role involves delivering effective claims support through desktop settlements or liaising with suppliers, while always being available to the customer. Handlers will also support the management team in achieving SLAs by effectively managing and allocating caseloads.
Job Details:
1. Manage a portfolio of claims with varying complexity to achieve optimal outcomes in line with Hastings 4Cs.
2. Act as a technical referral point for colleagues, suppliers, and internal stakeholders.
3. Ensure claims are adequately reserved, loss coded, and managed effectively for accurate pricing and reserving.
4. Maintain and navigate various system platforms (e.g., Fintech, GW, Respond).
5. Achieve outcomes that position Hastings as a market-leading home claims handling function, as directed by the leadership team.
6. Collaborate with the Claims Team Leader to maintain best practice documents on technical applications for building...