We are looking for a driven and detail-oriented S&OP and Improvement Manager to lead the development and execution of our Sales & Operations Planning (S&OP) process while driving measurable improvements in On-Time Delivery (OTD) performance for our top revenue-generating customers.
This is a strategic, customer-facing role that blends data analysis, cross-functional collaboration, and process ownership to ensure supply chain excellence and customer satisfaction.
Responsibilities
* Lead the development and implementation of a robust S&OP process with an 18-month rolling forecast.
* Translate commercial revenue forecasts into SKU-level demand plans to support material purchasing and stocking strategies.
* Analyse OTD performance and identify root causes for gaps against the 97.5% target.
* Drive OTD improvement initiatives and ensure accountability across internal stakeholders.
* Chair weekly OTD and order book reviews with key customers.
* Communicate material supply risks using a 4-week forward-looking horizon.
* Report monthly on forecast accuracy and lead initiatives to achieve a minimum of 70% accuracy.
* Build and maintain strong relationships with customer supply chain teams to enhance confidence in delivery performance.
Qualifications
* Proven experience in a similar customer-facing supply chain or operations role.
* Strong understanding of ERP/MRP systems (Epicor preferred).
* Advanced proficiency in Microsoft Excel.
* Excellent communication and interpersonal skills.
* Ability to manage multiple priorities and deliver under pressure.
* Experience working in cross-functional teams and driving process improvements.
Why Join Us?
* Be a key influencer in shaping our supply chain and customer experience strategy.
* Opportunity for Growth and Development
* Work in a collaborative, fast-paced environment with real impact.
Job Type: Full-time
Benefits:
* Additional leave
* Bereavement leave
* Company pension
* Employee discount
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site parking
Work Location: In person