Client Success Specialist
We’re looking for great communication skills and a passion for client care to join our Client Success Team at our Stockport office. Comprehensive training and ongoing support will enhance your skills and knowledge, with opportunities for career growth within the company.
The Role
As a Client Success Specialist you’ll be the friendly voice guiding our clients through their property transactions, ensuring every interaction leaves a positive impression and eases any concerns our clients may have.
Key Responsibilities
* Provide outstanding customer service via phone and email, assisting clients with enquiries related to their conveyancing and remortgage processes.
* Educate clients on various stages of property transactions, explaining legal terms and procedures in a clear and empathetic manner.
* Act as a liaison between clients and property lawyers, ensuring smooth communication and timely resolution of any issues.
* Maintain accurate records of client interactions and transactions, updating databases with relevant information.
* Proactively identify opportunities to improve customer satisfaction and streamline processes within the call centre.
What You’ll Need
* Excellent verbal and written communication skills, with a friendly and approachable demeanour.
* Strong problem‑solving abilities and the capacity to remain calm and composed under pressure.
* Prior experience in customer service.
* Familiarity with conveyancing processes and terminology is a plus but not required; we provide comprehensive training.
* Proficient in basic computer applications and the ability to learn new software quickly.
This is a full‑time, permanent role, Monday to Friday. Start times are 8:30 am or 9:00 am with a 5:00 pm finish. Holidays of more than a couple of days cannot be taken during the first 4–6 weeks of training.
Start date: 22nd June 2026.
What We Can Offer
* 27 days holiday plus your birthday off.
* Health Cash Plan.
* Buy/Sell 5 days per annum.
* Build up more annual leave after 1 year of service.
* Hybrid working.
* Free conveyancing legal fees.
* Moving home days off.
* Volunteering days.
* Retailer discounts and frequent socials.
* Refer a friend bonuses.
At Movera, we are committed to fostering a diverse, equitable, and inclusive environment where all team members feel valued and respected. We welcome applications from individuals of all backgrounds, including underrepresented groups.
DBS and Financial Checks: all offers of employment are subject to satisfactory completion of DBS checks and financial background checks.
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