Overview
Join to apply for the General Manager role at Virgin Active. Virgin Active are committed to changing people’s lives for the better through wellness. Our team is dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. We are now looking for General Managers to join our Club Management Teams. It’s a truly exciting time to be joining Virgin Active. We are transforming our clubs and redefining who we are — evolving into social wellness clubs that connect people, movement, relaxation and community all under one roof. With refurbishments underway across the majority of our estate and bold plans to elevate our member experience, you’ll have the opportunity to lead from the front of this transformation. This is your chance to shape the future of wellness and play a pivotal role in the next chapter of Virgin Active.
The Role
The General Manager is responsible for leading the overall operations and performance of the club, driving member satisfaction, achieving commercial success, and ensuring the highest standards of safety, service, and brand excellence. You will be the face of the club – inspiring your team, creating a vibrant culture, and delivering an exceptional Virgin Active experience every single day.
Responsibilities
* Lead, inspire, and develop a high-performing club team to deliver an exceptional member experience.
* Take full ownership of the club’s commercial performance, driving membership growth, retention, and revenue targets.
* Champion Virgin Active’s new social wellness vision and ensure all brand standards are consistently achieved.
* Manage budgets, P&L, and operational KPIs, ensuring the club runs efficiently and profitably.
* Oversee health & safety and compliance standards, ensuring a safe environment for members and team members.
* Foster a culture of wellbeing, teamwork, and continuous improvement across the club.
* Build strong relationships with members, understanding their needs and ensuring their experience exceeds expectations.
* Work collaboratively with support teams to deliver new initiatives and bring our reimagined club experience to life.
Experience / Qualifications
* Previous experience as a General Manager, Club Manager, or Senior Operations Manager in a hospitality, fitness, or leisure environment.
* Strong leadership skills, with a proven ability to build, motivate, and develop high-performing teams.
* Commercial acumen and experience managing budgets, KPIs, and P&Ls.
* A passion for health, fitness, and delivering exceptional customer experiences.
* Outstanding communication and interpersonal skills, with the ability to influence and inspire.
* Strong problem-solving skills and the ability to thrive in a fast-paced, people-focused environment.
Benefits
* 25 days (excluding bank holidays) annual leave, plus a Celebration Day.
* Access to Scottish Widows Pension with matched contributions up to 5%.
* Competitive bonus structure.
* Complimentary Virgin Active membership for you and a buddy – plus free membership for your children and access to Club V.
* Private Dental and Healthcare Insurance.
* Life Assurance 4x your salary.
* Discounts across Virgin Active – including guest passes and 50% off PT sessions.
* Join the Virgin Family – exclusive discounts with Virgin Atlantic, Virgin Holidays, Virgin Media/O2, and more.
* 20% off food and drink at our KAUAI branches.
* Access to Salary Finance for loans, savings plans, and financial wellbeing support.
* Mental health support through our BUPA Employee Assistance Programme, including 4 free counselling sessions.
* Complimentary corporate letting services with Dexters – no tenant charges.
* Access to ePoints with online retailer discounts.
* Discounts on Virgin Active Academy courses.
Employment details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Customer Service and Management
* Industries: Wellness and Fitness Services
Note: This posting contains the core responsibilities and qualifications for the General Manager role at Virgin Active. Some sections that appear in this page are related to internal job aggregators and should be considered informational only.
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