Division / Department - Criminal Justice
Grade - Grade D
Status - Full Time
Contract Type - Permanent
Politically Restricted - No
Location - Guildford
The starting salary for this role will usually be at the bottom of the salary range and will be pro‑rata if the working hours are less than full time.
Chief Constables' Message
We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe.
We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you.
We wish you all the very best with your application.
The Role & Key Responsibilities
From your very first day, you will be part of a policing family that makes a real difference. Your work will directly support the protection of vulnerable people, help prevent harm, and play an important role in keeping Surrey safe. As a Criminal Justice Caseworker, you will be at the heart of the criminal justice process. You will manage police case files from start to finish, ensuring cases progress smoothly, accurately and within required timeframes. Your work will help victims receive justice, support police officers in their investigations, and maintain public confidence in policing. We are looking for motivated individuals who take ownership of their work and use their own initiative to proactively manage cases through the criminal justice system to successful conclusion.
What you will do
* You will take ownership of live cases, proactively managing them through the criminal justice system to successful conclusion
* You will prepare, maintain and update digital case files in line with legal requirements and national procedures
* You will work closely with police officers and supervisors, as well as partner organisations such as the Crown Prosecution Service, Courts and Probation Services
* You will respond confidently to enquiries by phone, email and written correspondence
* You will monitor deadlines, resolve issues that delay progress, and ensure information is accurate, complete and shared on time
Your impact
What you do matters. Your attention to detail, initiative and commitment will help cases progress efficiently, support victims and witnesses, and ensure justice is delivered fairly. In return, you will gain professional satisfaction, develop valuable skills, and know that your work genuinely improves people’s lives.
This role is based at Guildford Police Station, with the opportunity to work from home following the successful completion of a probation period. Flexible working options are available where appropriate, supporting a healthy work–life balance.
Skills & Experience
* You will have proven ability of working to strict deadlines, confidently managing a high personal workload while balancing competing demands with minimal supervision.
* You will be comfortable using information technology, including Microsoft Office or equivalent systems, and have experience of accurately collating, maintaining and retrieving digital records and databases to a high standard.
* You will demonstrate strong interpersonal and teamwork skills, with a customer‑focused approach when handling enquiries and communicating professionally with police colleagues and external partner organisations, both verbally and in writing.
* You will be able to identify potential issues such as missing or incomplete documentation and take proactive steps to resolve them.
* You will show attention to detail and accountability when maintaining police systems and records, alongside a willingness to embrace change as technology and processes evolve.
* You will also be able to quickly develop a working knowledge of organisational structures, administrative procedures and evidential requirements.
Why Work With Us?
Policing is an exciting 24/7 business and we all have commitments outside work. We’re invested in supporting people to balance their life with work and we encourage flexible working. We are open to conversations about job shares and part time working. We encourage agile working, giving you the opportunity to manage your own diary and work wherever you give the best service to the public. This may include flexi‑time and home working.
We take pride in looking after our people and offer a variety of benefits;
* career progression
* generous annual leave allowance
* discounts for everyday spend
* generous and supportive parental leave
* financial and mental wellbeing guidance and support
* discounted contributory healthcare scheme
Further Information
For questions about the role, please contact Team leaders:
Tracey Kent - 01483 630531 Tracey.Kent@surrey.police.uk
Diversity Statement
We are only as good as our people.It's important that our officers and staff can be themselves in the workplace and we know that as an organisation we’ll grow from the variety of thinking, approach, and the skills that diversity brings; all of which help us to deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all.
We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of Disability Confident, hold Race Equality Matters Trailblazer status, are a signatory of the Race at Work Charter and are aligned with the Armed Forces Covenant and the HeForShe movement.
We are committed to being an anti‑racist police service. We promise to challenge injustice, ensure fairness and to uphold anti‑racist principles in both our organisation and our communities. For more information, you can read our full anti‑racism statement here.
We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious belief, we would love to hear from you.
Please use the following links to find out more on Equality, Diversity and Inclusion at Surrey Police and Sussex Police.
Additional Information
Following submission of your application you will receive a confirmation email with a copy of your application attached. Occasionally emails from this address can fall into spam/junk folders so please ensure this is checked regularly. You may wish to consider adding noreply@policejobssurreyandsussex.as.recruitmail.com to your address/contact list to ensure you receive all communications.
This post is being advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference. This may result in the post being withdrawn at any point during the recruitment process.
Please note that not all jobs are available for internal candidates across both Forces, the current agreed recruitment principles are;
* vacancies in collaborated units are available to all officers and staff across both Forces
* vacancies in non‑collaborated units are only available to officers and staff within the Force with the vacancy unless it is advertised externally
* if the vacancy is advertised externally and an officer or member of staff from the other Force is successful it will result in a transfer of employment
Surrey Police and Sussex Police Special Constables, Volunteers and Agency Staff (excluding self employed workers) covered under the Agency Worker Regulations (AWR) are eligible to apply for internal advertised posts.
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