Healthcare Assistant
We are seeking a highly skilled and experienced Healthcare Assistant to join our team in the ophthalmic department. As a key member of our surgical team, you will play a vital role in ensuring the smooth running of our theatres and providing exceptional patient care.
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About the Role
This is an exciting opportunity for a motivated and enthusiastic individual to join our dynamic team. You will be working closely with experienced healthcare professionals to deliver high-quality patient care and contribute to the success of our organization.
The successful candidate will have excellent communication and interpersonal skills, with the ability to build strong relationships with patients, colleagues, and other stakeholders. You will be a flexible and adaptable individual who is able to work effectively in a fast-paced environment and prioritize tasks accordingly.
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Main Responsibilities
* Pre-operative testing: Conducting tests prior to examination and treatment, assisting during the consent appointment process, and providing information to patients prior to their cataract procedure.
* Patient discharging: Instructing patients pre and post-procedure on the care of their eyes, updating medical records, and making follow-up appointments.
* Co-ordinating: Controlling patient flow on the day of the consent appointment and surgery appointments to ensure minimum waiting times for patients and managing queries.
* Assisting the surgeon during consent appointments and treatments – acting as scrub assistant, taking notes for the surgeon, and instilling eye drops.
* Undertaking the role of HCA in IOL theatre to assist the surgical team and patients during surgery and associated tasks such as decontamination of instruments.
* Actively participating in end-of-treatment day activities; updating patient files, filing, compiling 'end of day' reports for management, cleaning the department, stock and lens ordering.
* Reporting untoward incidents – taking an active role in patient safety issues and quality and risk management.
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Key Skills and Qualifications
* Previous experience within an optical or healthcare environment.
* Exceptional communication and presentation skills.
* Ability to absorb and convey highly technical information.
* Adaptable with a flexible approach to work.
* Excellent time management skills and ability to prioritise tasks.
* A confident and professional individual with fantastic organisational skills.
* Professional telephone manner.
* Demonstrate confidentiality, integrity, and discretion.
* A valid UK driving licence and own car is essential.
* Flexibility to travel to other clinics when required.
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Benefits
* An industry-leading salary.
* No night shift and No on-call.
* A state-of-the-art, modern working environment.
* 29 days' annual leave per year.
* Free laser eye surgery and intraocular lens surgery.
* Free eye tests.
* Discounted prescription eyewear and sunglasses.
* Generous Optical Express friends and family discount scheme.
* Ongoing training and development opportunities.
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About Us
We are a leading provider of NHS ophthalmic care in the community, delivering high-quality clinical services to patients across the country. Our mission is to provide exceptional patient care and improve outcomes for those affected by eye conditions.
We offer a supportive and inclusive work environment, where you can grow and develop your career with us. If you are a motivated and enthusiastic individual who shares our values, we would love to hear from you.
Please note that this job description is not exhaustive and may change at any time. We reserve the right to amend or withdraw this job specification without notice.