Established in 2018, here at Austen & Blake, we create made-to-order diamond jewellery with the support of talented craftspeople, bringing more than 200 years of experience to the realisation of our customers’ dreams. Be it a stunning ring, an elegant necklace or beautiful earrings, Austen & Blake craftspeople help people translate feelings into jewellery every day.
We are seeking an experienced and dedicated Store Manager to join our team. In this role, you will play a pivotal part in maintaining our brand's reputation for excellence and luxury while overseeing daily operations and driving sales.
Leadership and Team Management:
Lead and mentor the sales team to consistently achieve and surpass sales targets.
Provide guidance to the sales team on effective client engagement and consultative sales techniques based on an existing Sales Journey.
Cultivate an in-depth understanding of our jewellery, including materials, design intricacies, and craftsmanship.
Conduct training sessions to enhance the product knowledge and industry knowledge of sales consultants.
Sales Performance:
Devise and execute sales strategies, ensuring that both individual and team sales targets and Key Performance Indicators are met.
Encourage a consultative and customer-centric approach to sales.
Understand and influence your store's Profit & Loss report.
Brand Ambassadorship:
~ Uphold and promote the essence of our brand through a polished appearance and a genuine passion for luxury jewellery.
Oversee the presentation of merchandise in-store to ensure it aligns with our brand's aesthetics and visual standards.
Collaborate with the visual merchandising team to create captivating displays that showcase our jewellery collections effectively.
Store Cleanliness and Organisation:
Lead efforts to maintain the cleanliness and organisation of the store, including display cases, common areas, and back-of-house spaces.
Inventory Management:
Collaborate with security personnel and management to address any security concerns or incidents promptly.
Ensure that the store operates in full compliance with all relevant laws, regulations, and company policies.
Actively seek customer feedback regarding their in-store experiences and product offerings.
Use customer insights to identify areas for improvement in store operations and customer service.
Store Maintenance:
Coordinate with maintenance and repair personnel to address any issues with store facilities or equipment promptly.
Ensure that the store's physical infrastructure is well-maintained and aesthetically pleasing.
Minimum of 5 years of experience in luxury retail, preferably in the jewellery sector, with a proven track record of consistently achieving and exceeding sales targets.
Direct line management experience in a retail environment
Proficiency in new software and the ability to quickly grasp new systems.
Outstanding interpersonal skills, including exceptional listening, communication, and relationship-building capabilities.
A genuine passion for luxury products and a discerning eye for aesthetics.
Career Growth: Be part of a fast-growing business where your contributions matter and your ideas are valued.
Vitality Private Healthcare: Comprehensive Vitality private healthcare, offering you access to high-quality medical support and wellness benefits.
Access to Perkbox for exclusive discounts, rewards, and well-being benefits, helping you make the most of your work-life balance!
We do not discriminate on the basis of gender, race, colour, religion, age, disability, belief, sexual orientation, marital status, or is disadvantaged by conditions or requirements which cannot be shown.