A Sage 200 Support Consultant (Sage 200, Support, Sicon, Customer Service, Manufacturing) is required by a dynamic, long-established Sage solutions provider with over 40 years in the industry. A leading Sage consultancy and recognised Sage Development Partner, they are one of the largest Sage resellers in the Midlands. With a team of 28 staff and a strong focus on Sage 200 and Sage Intacct consulting, they deliver high-quality solutions to SME clients across the UK. The business boasts a friendly, inclusive team culture with strong collaboration and exceptionally low staff turnover.
To be considered, you must have:
Strong Sage 200 support experience
Proven experience supporting Sicon Manufacturing modules
A strong customer service ethos and focus on customer success
Experience working remotely with support tickets or escalations
Excellent communication and troubleshooting skills
This is a fully remote role, ideal for someone looking for flexibility and autonomy. You'll initially help reduce a backlog of Sage 200 support tickets, working alongside a friendly and down-to-earth support team led by a people-first manager.
In the longer term, you'll have the opportunity to cross-train into Microsoft Dynamics, giving you a clear development path into broader ERP consulting.
Day-to-day you will: Work remotely to manage support tickets, troubleshoot Sage 200 and Sicon Manufacturing issues, liaise with clients to deliver fast and friendly solutions, and help improve customer success outcomes. You'll work closely with developers, consultants, and the support manager to maintain high standards of service in a collaborative and supportive environment.
Role Highlights:
Fully remote position with a £45K salary
Opportunity to cross-train into Microsoft Dynamics
Work with one of the most established Sage partners in the UK
Friendly, inclusive, and collaborative team with low staff turnover
Broad exposure to Sage 200 modules and real variety in support challenges