Service Desk Analyst
Location: Onsite - Pity Me, Durham
Contract: 6-Month Contract | Inside IR35
Hours: Full-time | 37 hours per week
Shift Rota: 7:30am-6:00pm Mon-Thu, 7:30am-5:00pm Fri
Are you passionate about delivering exceptional IT support and providing top-class customer service? We're looking for a Service Desk Analyst to join our team on a 6-month contract, working onsite in Durham.
What you'll be doing
As a Service Desk Analyst, you'll be the first point of contact for IT support, handling incoming calls, tickets, and messages with confidence and professionalism. You'll provide effective troubleshooting, resolve technical issues, and ensure customers receive an outstanding service every time.
Your role will include:
1. Managing and resolving support requests via phone, email, and Teams
2. Troubleshooting across Office365, Exchange, Active Directory, and Windows
3. Using ITSM tools (ServiceNow) to log and manage incidents
4. Applying ITIL best practices in a busy Service Desk environment
5.