Retail Associate
Location: Edinburgh, Scotland – Johnnie Walker Princes Street
Employment type: Permanent part‑time
Salary: £25,000 (pro‑rata to part‑time contract) plus benefits (annual bonus, product allowance, generous holiday allowance, private pension scheme, share purchase, and many more).
Closing date: 11th November 2025
About the Company
Diageo is the world's leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose – Celebrating life, every day, everywhere – has a meaningful role in our company, for our people, our diversity, our brands, in how we perform and how we build shared value. Diageo is an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
About the Role
You will focus on providing an excellent customer service to our guests, visiting the home of Johnnie Walker. You will strive to exceed customer expectations, going above and beyond to build memorable experiences and contribute to each visitor's time in our outstanding site.
Our luxury Sales Associates will sell a wide range of our portfolio and build tailored sales experiences to our customers from around the world in order to support their whisky exploration. With the support of our training programme you'll be able to harness this knowledge in order to upsell and be a true brand ambassador, educating and highlighting the delights of our portfolio to customers.
Alongside serving customers, you'll play a key role in the merchandising, upselling, inventory control and overall operations of the store. To work in our Sales team, you'll be passionate about drinks culture and customer trends, as well as being a great teammate, collaborating with management and various teams throughout Johnnie Walker Princes Street.
About You
To be successful, you'll need retail (or related) experience and be guided by a customer‑first attitude. You'll have the ability to build personalized experiences in accordance to customer needs by interpreting their desires, making purchase suggestions and ensuring each customer has an outstanding experience when visiting our store.
You’ll have experience working within a target driven environment to achieve individual and team objectives, dealing with a high volume of customer footfall. As Johnnie Walker and our whisky portfolio are premium brands throughout the world, previous experience working within a luxury sales environment is preferable but not crucial.
Benefits
* Product allowance and membership discounts
* Contributory pension scheme
* Competitive annual bonus (dependent on performance)
* Generous holiday allowance
Who We're Hiring
Worker Type: Regular
Primary Location: Princes Street
Additional Locations: Nonespecified
Legal Notice
Diageo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other characteristic protected by law.
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