A growing SaaS business is hiring a Head of Customer Success to lead Customer Success and onboarding. You will own retention, adoption and expansion outcomes across a large, multi-product customer base. You will build a structured, data-led approach and help customers achieve clear value from the platform.
Head of Customer Success - What you will do
* Set and deliver the Customer Success strategy
* Lead retention performance and customer health (GRR and NRR)
* Lead a multi-role team across Customer Success and onboarding
* Own the lifecycle from onboarding through renewal, improving time to value
* Reduce churn through early risk identification and proactive playbooks
* Partner with Product, Sales and Support to improve customer outcomes
* Build reporting and rhythm for senior leadership
Head of Customer Success - What we are looking for
* Senior Customer Success leadership experience in SaaS
* Track record improving retention, adoption and growth outcomes
* Experience leading teams of 8 to 15 people
* Strong commercial awareness, clear decision making, and confident stakeholder leadership
Head of Customer Success - Role details
* Northwest, hybrid working (3 office / 2 WFH)
* Competitive salary plus performance bonus
Apply now and make the move to a business with a fantastic reputation within their field. They have a great product range and a people centric culture. Their growth plans are significant and you'll have the chance to add genuine value with your skillset.
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