Job Overview
AE Burgess & Sons Ltd is a leading independent/owner managed waste management company based in Leicester LE4, and has serviced the Leicestershire area for over 100 years.
We are seeking a detail-oriented and proactive Credit Controller to join our finance team. The ideal candidate will be responsible for managing the credit control process, ensuring timely collection of outstanding debts, and maintaining accurate financial records. The role is to ensure credit worthy customers are accepted by the business, debts are collected in a timely manner, overdue debts are monitored and reduce risk to the business from non-payment of debts and not supplying overdue/uncreditworthy customers, and to ensure swift resolution of debtor queries and maintaining integrity of the sales ledger alongside the sales invoicing staff.
Responsibilities
* Completing Credit checks for new customers and making decisions on acceptance and suggested credit limits.
* Setting up new accounts on Sage, and setting up and maintaining key information for new & existing customers on bespoke operating system
* Monitoring and chasing overdue debts and credit limits/credit ratings and maintaining stop list, for approximately 650 to 800 live customer accounts across four different areas of the business ranging from £50 to over £300,000 balances.
* Escalate problem accounts as required
* Maintain accurate & timely records of all chasing activity
* Negotiation with customers on unpaid invoices and confirming re-payment plans
* Discussing and investigating invoice queries and disputes with invoicing and sales order teams to ensure disputed/queried debt gets paid
* Making recommendations on debt write offs
* Managing escalated debt issues, placing accounts on stop as required
* Referring problem debts to external debt collectors/ do Court action via HMRC website as considered necessary
* Responding in a timely manner to customer queries by phone or email
* Completing Direct Debit mandates for customers online and managing Direct Debt Master file, preparing and submitting Direct Debits to the bank for collection
* Agreeing contras with customers communicating those with purchase ledger for posting to Sage (where required)
* Chasing outstanding remittances to enable appropriate allocation of cash
* Sending out monthly statements to customers
* Rapport building and account management with key clients
* Dealing with customer queries and referring to relevant department to resolve (sales order team/Trade waste team/Sales invoicing team)
* Creation of aged debt reports
* Ad hoc duties as requested
Experience
* Previous experience in a credit control role in an owner managed business
* Excellent communicator both verbally and in writing and ability to do so at differing levels as customers vary from large business to business customers, to smaller shop owners and sole traders.
* Ability to build relationships with clients.
* Flexible and a strong team player, as the role will involve building working relationships with other departments
* Strong organisational skills with attention to detail and the ability to manage multiple tasks effectively.
* Confident using Excel and finance systems (Sage 200 a bonus)
* Positive, hard working, pro active and reliable individual who wants to join a friendly and focused team.
* Confident, friendly and firm pragmatic approach to debt chasing and monitoring
* Strong excel skills – intermediate level
Interviews
Start date is ASAP with interviews week commencing 1 September
Job Type: Part-time
Pay: £13,500.00 per year
Expected hours: 20 per week
Benefits:
* Company pension
* On-site parking
Work Location: In person
Application deadline: 31/08/2025