Team – Medical Collections
Working Pattern - South East London and Bournemouth area. Full time, hours per week.
We are happy to discuss flexible working!
Top 3 skills needed for this role:
1. NMC Qualified with a minimum of 5 years post registration
2. Clean driving licence
3. Be Empathic and sensitive to clients needs.
What this role is all about:
You will work a hour week across 5 days with an alternating Saturday rota (shifts between 8-4, 12-8) and you will be required to travel daily within your territory. A degree of flexibility is required.
You will work as part of a team of professional Nurses and Office staff.
Key Actions
4. You will be required to conduct client screening appointments at their home or work location.
5. When your schedule has availability you will be allocated a range of Tele medical Interviews.
6. Liaising with customers, our underwriters and operational team to promote health and wellbeing in a professional but informal manner.
7. Manage client expectations in line with company policies and procedures.
8. Planning, organising and prioritising your workload/equipment to meet your day to day activities.
9. Work in collaboration with the concierge to manage your appointments and diary.
10. Take accountability of every case, you will conduct physical examinations and collect samples for insurance applicants and healthcare customers.
11. Promoting good health.
What do you need to thrive?
12. You must be a fully qualified nurse registered with the Nursing & Midwifery Council (NMC).
13. Full driving licence is essential.
14. You should have a broad range of nursing experiences, medical knowledge and be experienced in phlebotomy and competent to work independently.
15. Attention to detail – critical to remember the smallest details.
16. An excellent communicator both written and verbal and with great people / customer service skills.
17. You must be computer literate and able to work independently with drive, enthusiasm and resilience.
18. Strong team working skills coupled with the ability to collaborate well.
19. Skills to be able to manage many priorities in a fast paced environment.
20. Polite, confident and professional telephone manner.
21. Observation skills.
22. Empathy and sensitivity to clients’ needs and concerns.
23. Be comfortable and confident in working remotely and independently.
24. Critical thinking – to be able to assess a situation and make decisions on the spot.
25. A keen desire to learn – to have a curious mind and be an avid learner as well as being prepared for continual learning.
26. An active listener and can ask the right questions.
So, what’s in it for you?
27. Bonus Schemes – A bonus that regularly rewards you for your performance
28. A pension of up to 12%– We will match your contributions up to 6% of your salary
29. Our award-winning Vitality health insurance – With its own set of rewards and benefits
30. Life Assurance – Four times annual salary
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!
If you are successful in your application and join us at Vitality, this is our promise to you, we will:
31. Help you to be the healthiest you’ve ever been.
32. Create an environment that embraces you as you are and enables you to be your best self.
33. Give you flexibility on how, where and when you work.
34. Help you advance your career by playing you to your strengths.
35. Give you a voice to help our business grow and make Vitality a great place to be.
36. Give you the space to try, fail and learn.
37. Provide a healthy balance of challenge and support.
38. Recognise and reward you with a competitive salary and amazing benefits.
39. Be there for you when you need us.
40. Provide opportunities for you to be a force for good in society.
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.